PITS Data RecoveryReviews of pitsdatarecovery.com

PLEASE DO NOT SEND YOUR USB STICK WITH THE HOPE THEY DO WHAT THEY SAY. READ OTHER REVIEWS. I contacted this company about a recovery on USB stick. How I wish I had read the reviews here and on Google before sending it. They claim to retrieve data on USB but BE WARNED, they are just going to make money out of you and then claim you just unlucky 1%. You pay £50 upfront and it is still unclear what they do. They then get you to commit to an upfront % of the quote. In my case £300 and they said it would take 8 weeks after I told them I could not afford the £1600 quoted. How I wish I had done my homework and not wasted my time for 8 weeks waiting for them to contact me. This was a waste and I am unsure if I can try elsewhere. Try elsewhere unless you want PITS to make a quick buck-making scheme of £350.

This company is making money only by "checking" discs. After that, they asked for £3,000 to repair my HDD. Scam! I don't recommend it!

I don’t recommend this company at all. I sent my USB flash drive away having clearly stated on the phone what was wrong with it. I was quoted approx £100 to repair. The cheaper option they came back with was £690 increasing to £1515 for a faster turnaround. I was duped into sending it off to them with the £50 initial charge and a rough idea of cost that was wildly under their minimum charge. Unscrupulous tactics stay well away.

My intention for this post is to make the business owners aware of their reps, and in no way to hurt their business. I recently had a Samsung T7 4TB SSD drive stop mounting to my desktop. I found PITS and sent in my request, which was promptly followed up with a phone call from a representative and a $100 fee to expedite the process. Once my drive arrived at their center, I was given four service options: Data Recovery Service Options: Economy Data Recovery Avg. Turnaround Time: 3-4 weeks Price: $1,695 Standard Data Recovery Avg. Turnaround Time: 1-2 weeks Price: $2,288.25 Priority Data Recovery Avg. Turnaround Time: 2-5 days Price: $3,089.14 Emergency Data Recovery Avg. Turnaround Time: 24-48 hours Price: $4,170.34 This was all before they even confirmed if they could recover the video files. After getting on the phone with them, I explained that these prices were way out of my budget (I really wish they had told me this upfront). The sales rep then proceeded to lower the price and finally offered Option 4 at $1,000 if I left a review. Their pricing structure seems subjective and potentially predatory, based on who they are talking to. I just wanted to share my experience so others know what they're getting into. After declining their service multiple times and hearing the rep insist that I wouldn’t find a cheaper price elsewhere and cautioning me about attempting to fix it myself, I had to pay an additional $25 to have my drive sent back. From the initial phone call to receiving the estimates, it took from Saturday to Thursday and cost me $125, and my issue was never resolved. *Edit Update: After calling Samsung they told me that all it was was a formatting issue so I just needed to open the drive on a PC, transfer the files to a safe external, then reformat the entire drive for Mac again. It's 8 months now and haven't had the issue again. • A $4100 savings that took $0 and 5 minutes to fix.

When I first found this company, the website looked promising, they had "good reviews" posted to the site, the customer service (at first) was friendly and seemed overly certain they could help recover data from a hard drive that had a head issue. As soon as I put in an inquiry, I got a phone call. I explained what happened, they assured me they have dealt with the problem before, and I paid a $95 rush fee because I'm a photographer and had important galleries on that drive. I asked what a price range would be for this, and I was told "At minimum, it's gonna be at least $100 but it could even go up to $800". Ok...fine. I suppose I don't have an option. Fast forward...I get an email telling me what my options where to recover, and the CHEAPEST price was $1,899. Not sure how $1-800 becomes $1899. I IMMEDIATELY called the company, and had to call two different numbers 3 times before I could get through. After explaining the price ranges weren't in my budget (again, I'm a small town photographer) I was told he could speak to his manager to "see what they can do", which was nothing but give me a quicker turn around time for the $1899, no price change. I continued to explain I couldn't afford this. I was then told they could try to talk to he lab manager AGAIN and at this point I felt jerked around. It is ABSOLUTELY unacceptable that I was then told that if I didn't pay these prices, that no other company would even TOUCH my drive for this type of problem. I was also told I should reach out to my clients who's imagery is in jeopardy (even though they aren't at fault) and see if THEY would be willing to pay a portion of this price. Seriously?? For a company charging prices like that, they sure seemed desperate to get my business and considering they mentioned having someone else pay? No thanks. That's shady and rude and UNACCEPTABLE. I'm waiting on my drive to be sent back. I can't recommend this company at all for your data recovery needs. I feel like they are just out for your money.

Do not believe the hype. I sent in my drive to be examined, a 2 TB SeaGate hard drive. I was given a quote of over $2,200. I started negotiations with the salesperson over price. The next day I get a call stating that all of my data was recovered and she was sending me a cloud link to access my data. I informed her that I never reached a price with the sales person; she got extremely nervous, starting coming up with excuses, then abruptly transferred me to someone else. Price negotiations continued and each time I refused, another fake "promotion" was given, dropping the price by a few hundred dollars each time. The price went from $2,300 all the way down to $999 which was still not acceptable. I requested them to ship the drive back to me where, once again, I was asked if I would like to see if there was ANOTHER promotion they could apply. By the 6th "promotion", the gig was up and I was sick of their bogus claims. I rejected all offers and ordered them to ship my drive back. They attempted to ship the drive back to me and FedEx LOST the package. I am not claiming that PITS has anything to do with that but the whole situation could have been avoided if this was an ethical company that did not knowingly charge extortionate rates.Thanks to their absolute GREED, my trust in them was broken, which led to the complete loss of my drive. Sad, sad business practices.

They F*ckin LOST MY SD Card Paid $49 for a standard evaluation and shipped it with USPS. I'm assuming USPS failed to deliver to their address and or they delivered and PITS was unable to "find it." Either way, they should have warned me about the risks prior to shipping with USPS. After they said it was lost, they told me it was my fault and that I should have used Fedex when they were the ones who had USPS as an option!!! I had family and friend pictures and videos from 5-10 years ago on that memory card. The insurance claim will be pennies, and even if they offered me a large sum I rather have the memory card as that is worth more than money to me. Memories seem to fade quickly for me, and love looking at nostalgic videos and photos, so this sucked. I literally got depressed when I realized there was nothing I could do. Oh and by the way, they didn't even offer to refund me the $49 evaluation fee. I had to message them 6 months later, and they reluctantly agreed. Don't use USPS for this, I am warning you!!!

Completely ridiculous Paid $95 for them to look at it, was supposed to be a 24 hour to give me a price, more like 30 hours Nearly $3000 3 to 4 weeks turn around Nearly $6500 for 24 to 48 hour turn around I am a small business and those prices a just crazy.