Ted O.
External hard drive storage device - recovery from damaged device
I was very pleased, and relieved, with the level of service and the outcome I received. I had dropped and damaged an external hard drive storage device and was quite devastated. This company was recommended to me by a friend, and it turned out to be a solid choice. I called them and the case manager was extremely helpful in explaining the steps involved and really took a lot of stress away from me. He outlined the next steps and made the shipping arrangements and sent along the necessary shipping labels. Pricing was clearly explained for the differing repair timeframes, and I opted for the 4-week turnaround. A bit earlier than the expected time, they reached out to inform that their recovery efforts were complete. They provided info on how to conduct a remote viewing session with an agent, and I was so relieved to have a quick glance to see 99%+ of my files were recovered. After final payment was rendered, they quickly shipped my device back to me - a very happy and pleased customer. I hope I never need such services ever again, but if so, they will be contacted and utilized without hesitation.