Anonymous
Scary Salesman!
I have a very small business. I was looking for lower merchant fees than I currently am paying. Spoke to David Cates who made an offer and sent an email with that offer. When I called him stating that I was interested in moving forward, he called with a completely different offer. When I asked him what the next step would be, he said he would send an application. After a couple of days, I left Mr. Cates a message stating that I thought about the offer and decided to decline at this time. He proceeded to call me. I then sent him a text with the same message. He continued to call throughout the day, send multiple emails and text messages, clearly angry asking why I "rescinded", then making statements such as "you agreed and then rescinded...". Even after again replying that I simply changed my mind, he sent a text message calling me irrational. I then asked him to please stop harassing me. Scary experience to have a salesman get so angry. I would not consider this company. Hoping he does not continue harassment following this review but others should be informed.
Response from Pinpoint PaymentsMay 11, 2022
This issues has been addressed with this agent. Harassment of any kind is not acceptable here at Pinpoint Payments. We apologize for the negative experience you had with David. Our agents are trained not to behave this way. The focus of our agents should only be to help your business grow. Their job is to be a trusted advisor and advocate, not to force anyone into working with us. For anyone who is reading this review, if a Pinpoint Agent acts this way please email us at [email protected], these complaints are addressed directly by me the CEO and will not be tolerated. In the future, leaving us information about yourself assists me in getting to the bottom of the situation in a timely manner.