Jayme W.
I would not recommend ordering from…
I would not recommend ordering from Pinova Aesthetics. After purchasing 40 cartridges (around $2,000), we found the quality to be unacceptable. The cartridges appear dull, do not properly penetrate the skin, and fail to achieve basic clinical endpoints, making them ineffective for treatment. One cartridge was also defective straight out of the box. I attempted to contact the company using the email provided on the order receipt, but it was undeliverable. There is no clear or reliable way to reach their customer service, which is extremely concerning. Due to the lack of response and inability to resolve the issue, I was forced to dispute the charge. Very disappointing experience overall.
Response from pinova aestheticsMar 24, 2026
Hi Jayme, Thank you for your feedback. We take this matter very seriously. However, we were unable to find any prior communication from your side regarding this issue. We would really like to understand what happened and resolve it for you as quickly as possible. Please reach out to us directly with your order details so we can investigate and assist you. 📩 [email protected] We are fully committed to resolving any concerns, including product performance or defective items. Looking forward to hearing from you. Best regards, Pinova Aesthetics