Pimsleur Language ProgramsReviews of pimsleur.com

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Hugh, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We appreciate your many years as a Pimsleur customer and are sorry that this situation left you feeling frustrated. Based on your review, it appears the issue involved a gift card that was purchased but ultimately not redeemed by the intended recipient. We understand why you would be disappointed if you were unable to use the value of that gift card in the way you expected. Gift cards are generally intended for use by the recipient to whom they are provided and are subject to specific terms and conditions. However, we would welcome the opportunity to review the circumstances surrounding your purchase and determine whether there may be a way to assist. Please contact our Customer Support team and reference this review. We will be happy to escalate your case to a supervisor for additional review. Thank you again for your feedback and for your longtime support of Pimsleur. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, Thank you for sharing your feedback. We're sorry to hear that the Italian course did not meet your expectations, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We'd like to note that the product you referenced was purchased second-hand, and therefore we cannot verify the condition, age, authenticity, or handling of the CDs you received. Audio quality issues can sometimes result from the condition of physical media, copying, storage, playback equipment, or file conversions performed after purchase. It's also important to note that we have not sold CD-based courses for many years. The CDs in circulation today are older editions of our language programs and may not fully reflect how the language has evolved or is commonly used today. New content updates, course revisions, and product enhancements are available exclusively through the Pimsleur app. Many of our digital courses have been updated over the years to incorporate more contemporary language usage, revised content, and additional learning features. Pimsleur courses are intentionally designed around approximately 30-minute lessons. This lesson length is a core component of the Pimsleur Method™ and is based on Dr. Paul Pimsleur's research into memory retention, recall, and language acquisition. For more than 60 years, millions of learners have successfully used this format to develop practical speaking and listening skills. We also take quality seriously and regularly review customer feedback regarding course content, audio quality, and pronunciation. While some learners prefer a different pacing or presentation style, our courses are developed, reviewed, and recorded by native writers, reviewers, and speakers to help ensure an authentic and practical listening and speaking experience. We're sorry to hear that you did not receive the response you expected to your email. We appreciate you taking the time to share your concerns and will forward your feedback to the appropriate teams. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Anna, We're sorry to hear about your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We understand how frustrating unexpected subscription charges can be. However, subscriptions purchased directly from Pimsleur and subscriptions purchased through the Apple App Store are separate subscription systems. A subscription purchased directly from Pimsleur will not appear in Apple's subscription management tools, and a subscription purchased through Apple cannot be managed through Pimsleur. Apple does not share customer subscription information with us, which is why we are unable to view, manage, or cancel App Store subscriptions on a customer's behalf. We also strive to be transparent about our free trial terms. Customers who enroll in a free trial are required to acknowledge that the trial will automatically convert to a paid subscription unless canceled before the trial period ends. This disclosure is presented during enrollment and must be accepted before the free trial can begin. Customers can cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. Based on your review, it appears there may have been a misunderstanding regarding where the subscription was purchased and therefore where it needed to be managed. We would be happy to review your account history and subscription records if there are any remaining questions regarding your account. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Tony, We're sorry to hear about your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We take concerns regarding cancellations, billing, and customer service responsiveness very seriously. We certainly do not want any customer to feel that their concerns are being ignored. Customers can cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. We also maintain account and subscription records, including billing and cancellation activity, which can be reviewed when questions arise regarding account status or charges. Based on your review, it appears there may be a dispute regarding the timing of a cancellation and subsequent charges. We would welcome the opportunity to review your account history, cancellation records, and communications to ensure the matter was handled appropriately. Please contact our Customer Support team and reference this review. We will be happy to escalate your case to a supervisor for a thorough review. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. Based on your review, it appears there may have been confusion regarding the subscription option selected during checkout. Pimsleur offers both monthly and annual subscription options, and the selected plan, billing frequency, and total charge are displayed during the checkout process before a purchase is completed. Customers are also required to acknowledge the subscription terms before proceeding. For example, monthly subscribers must acknowledge that they will be billed the monthly subscription fee until cancellation and that the subscription is auto-renewing. We understand that checkout experiences can sometimes be confusing, particularly when multiple subscription options are available. However, we strive to clearly disclose the selected plan, billing frequency, renewal terms, and total charge before a purchase is completed. We appreciate you taking the time to share your feedback. Comments like yours help us continue evaluating how we communicate subscription options and pricing during the enrollment process. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, We're sorry to hear that you were disappointed with your experience, and we apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We understand your frustration regarding recurring subscription charges, particularly when a service is no longer being actively used. We would like to clarify that customers who enroll in a free trial are required to acknowledge that the trial will automatically convert to a paid subscription unless canceled before the trial period ends. This disclosure is presented during enrollment and must be accepted before the free trial can begin. Customers can also cancel their subscriptions at any time through their account using our self-service subscription management tools, and cancellations are processed immediately. There is no requirement to contact Customer Support in order to cancel. While we understand your disappointment regarding the outcome, subscriptions remain active until canceled, regardless of usage. As a result, account activity alone does not indicate whether a customer intends to continue or discontinue their subscription. We appreciate your feedback and will continue evaluating ways to improve the customer experience while maintaining clear and consistent subscription policies. Best, The Pimsleur Team