Pimsleur Language ProgramsReviews of pimsleur.com

Response from Pimsleur Language ProgramsJun 25, 2026

Hi Jared, Thank you for taking the time to share such thoughtful feedback. We appreciate that your suggestion was not to slow down the native speakers, but to provide more response time between prompts. The pacing of the core Pimsleur lessons is an intentional part of the method. Learning to understand and speak a new language requires the brain to adapt to its natural sounds, rhythm, and cadence, which is why the lesson audio is presented at normal conversational speed. Training the ear at natural speed is essential for developing real-world listening and speaking skills. The response timing is also carefully calibrated. A core principle of the Pimsleur Method™ is Anticipation: learners are encouraged to actively retrieve and produce the language before hearing the correct answer. That brief moment of effort helps automate speech and strengthen long-term memory. Rather than simply matching the expected speaking time, the pauses are calculated using Dr. Paul Pimsleur's instructional principles to create the optimal level of challenge for learning and retention. Changing those intervals would alter a fundamental part of the learning process rather than simply making the lesson easier to follow. We also recognize that learners sometimes want additional time to practice. That's why many of the review activities in the app allow the audio to be slowed down, giving learners the opportunity to reinforce pronunciation, listening, and recall after completing the lesson. We appreciate you taking the time to share your perspective and hope this provides some insight into why the lessons are structured the way they are. We hope you'll continue your language-learning journey with Pimsleur and discover how these principles are designed to help learners develop lasting conversational confidence. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 21, 2026

Hi, Thank you for sharing your feedback. We're glad to hear that you found value in the Pimsleur Method™ and that it helped you build a foundation in your language studies. We're sorry to hear about your financial situation and understand how stressful an unexpected renewal can be. We also understand your frustration with the refund process. Because your subscription was purchased through Google Play rather than directly through Pimsleur, the transaction and refund request were handled through Google's billing platform. We regret that the process left you feeling caught between organizations and that the outcome did not meet your expectations. We'd also like to clarify that annual subscriptions automatically renew unless canceled, and customers receive a renewal reminder approximately 30 days before the renewal date. At signup, customers are also required to acknowledge the subscription terms, including the automatic renewal provisions. We would appreciate the opportunity to review your situation more closely. Please contact us through pimsleur.com/contact-us and reference this review. We will be happy to escalate your case for additional review. Thank you for taking the time to share your experience. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi JC, We're sorry to hear about your experience and understand how frustrating it would be to believe you were charged for two subscriptions after signing up for a free trial. A duplicate subscription is certainly not the experience we want for our customers. We'd appreciate the opportunity to review your account and determine exactly what occurred. If there was an error that resulted in duplicate charges, we will make it right. Please contact our Customer Support team and reference this review. We would be happy to escalate your case to a supervisor for a detailed review of your account and any charges associated with it. Thank you for bringing this to our attention. We look forward to resolving this for you. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, We're sorry to hear about your experience and apologize for the delay in communication. We'd like to clarify that Pimsleur Lifetime purchases do not expire and do not require an ongoing subscription. Customers retain access to their purchased content through their account, and we do not transfer or give away customer accounts to other individuals. We hope this matter has already been resolved since you left this review. If so, we would appreciate it if you would consider updating your review to reflect the resolution. If this issue has not yet been resolved, please contact us immediately and reference this review or your existing support case number. We know we can help resolve this issue, and we greatly appreciate your business. Customer service is a top priority for us, and we will be happy to escalate your case to a supervisor right away to ensure your Lifetime purchase is fully restored and accessible. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Rachel, First and foremost, we are deeply sorry for the loss of your son. Please accept our sincere condolences. We would also like to apologize for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with Trustpilot to obtain the necessary permissions. We regret that we were unable to reach out sooner. Thank you for taking the time to share your experience. We appreciate you bringing this to our attention, as feedback like yours helps us better train our customer service team, especially new agents, on how to handle sensitive circumstances with greater care, empathy, and discretion. We would like to make an exception and refund the renewal charge. To do that, we simply need to identify the correct account. Please contact our Customer Support team and reference this review so we can locate your account and process the refund as quickly as possible. Again, we are truly sorry for your loss and for the frustration this experience caused during such a difficult time. We appreciate your past business and hope to have the opportunity to make this right. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi Jill, Thank you for your feedback and for being a longtime Pimsleur subscriber. First and foremost, please accept our sincere condolences on the loss of your father. We're also sorry for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. We regret that we were unable to reach out sooner. We're sorry that your experience left you feeling unsupported during such a difficult time. We understand that your request was made under exceptional circumstances, and we regret that our response added to your frustration. We also appreciate your comments regarding the course content. Over the past several years, we have updated many of our courses to reflect more modern language use and cultural contexts. In fact, our most popular language courses have been revised to remove many of the scenarios that customers have identified as dated. We would like the opportunity to revisit your request. Please contact our Customer Support team and reference this review so we can identify your account. We will be happy to escalate your case to a supervisor for an additional review. Thank you for your years of support and for taking the time to share your concerns. Best, The Pimsleur Team

Response from Pimsleur Language ProgramsJun 11, 2026

Hi, Thank you for sharing your feedback. We're sorry to hear that you were dissatisfied with your experience. We'd like to clarify that subscriptions purchased directly through Pimsleur can be canceled online at any time through a customer's account without needing to contact Customer Support. We strive to make the process as straightforward as possible and regret that it did not feel that way in your case. We also understand your disappointment regarding the refund outcome. After reviewing your situation, our team made an exception to our standard refund policy and issued a one-month refund as a gesture of goodwill. While we recognize that this did not fully meet your expectations, we did want to help where we could. We're also sorry for the delay in responding to your review. Until recently, we did not have the ability to respond on this platform and had to work with the platform provider to obtain the necessary permissions. If there are any remaining concerns regarding your account, please contact our Customer Support team and reference this review. We would be happy to escalate your case to a supervisor for an additional review. Thank you for your feedback and for giving Pimsleur a try. Best, The Pimsleur Team