PilapodReviews of pilapod.com

Company is completely ignoring my repeated emails. They failed to send me all of the items in my order and are now ghosting me. DO NOT BUY FROM THIS COMPANY!

I have sent support several messages. I paid for the black knee pad. Never received it. I get an email 10/26/24 from support stating do you want to still get the knee pad or your money back. I said I would like to get the black knee pad. To date no one as gotten back to me. My last email to them was 11/8/24. Have not heard back. I told them in my last email that no response to rectify this issue is bad business practice. I am disappointed that I can’t get the item or my refund.

This finally showed up and is very chintzy. It is also missing the timer, and after several attempts to contact them I finally was able to get a response. I asked them to replace the timer and instead they issued me an $11 dollar refund for the timer. To top it all off the fine print says that they offer full refunds except for items on sale, which they appear to always be on sale. What a joke. I would not purchase this again and would give it a zero if I could.

This thing is so worth it!! It’s unbelievable! I got mine and it was in a great condition, came with all its parts and with the accessories I have ordered and the waist trainer!! I also loved their ebook and workout videos!!

I love this product!! Easy to use and easy to store. I’m able to do all my workout routine anywhere. I would definitely recommend it! And all the accessories are great and help a lot.

I purchased a Pilates reformer from Pilapod, and the experience has been nothing short of frustrating. When the product arrived, it was completely broken and unusable. To make matters worse, the e-book I paid for was missing, and the waist trainer I bought in a size large was way too small for someone who is generally a size M-L. I contacted Pilapod’s support team and, to their credit, they responded quickly. They admitted that the product had a manufacturing fault and offered to replace it at no charge, or refund me if I paid to ship the broken items back. I chose the free replacement, and they sent me the missing e-book via email. However, when the replacement reformer arrived, it was also damaged and missing parts. Thankfully, I was able to salvage some parts from the first broken reformer to make the replacement somewhat usable. But the new reformer still had a broken section where the timer had been, and it looked like it had been forcefully ripped from the base. I reached out to Pilapod’s support team again for a resolution, and this time I was met with complete silence. No reply, no follow-up, nothing. This company’s quality control is a joke, and their customer service is hit or miss. I'm beyond disappointed, and I would strongly advise anyone thinking of buying from Pilapod to think twice. Do NOT waste your money here!

My order never arrived and the company are being really difficult about the whole thing and just keep sending me the tracking which I already have. I’ve requested a full refund but I’m not holding breath! My advice; avoid at all costs!

My timer didn’t come with my kit, and the waist trainer came in a Large and doesn’t even fit me, the training book isn’t even included. I asked for a refund and don’t answer back any emails. The return address sounds so sketchy and doesn’t even have a number and they don’t answer back to confirm that they’ll actually receive it.