Pier 1 ImportsReviews of pier1.com

I placed an order in November and still haven’t received it. Yet they’re advertising like crazy… I’ve ordered from the app before and one other time I had an issue which they fixed. This time I am having my doubts!

Placed an order 11/25/22. On 12/03 I received an email with some info saying it is delayed. No idea when it will be ready. On 12/12 I contacted via email to inquire and got an automatic reply saying they’re BUSY!! Bull! Still no reply by 12/22 so I contacted my credit card and filed a dispute. Never will I order from them again.

I placed an order online on 11/30/2022. I have not received any shipping updates nor I have I received my order. I have tried to contact customer service but all I get is Polly. I have sent emails and messages and no one is getting back to me. Pier 1 online provides poor customer service.

Like other reviews, I ordered an item on November 4, 2022. I have yet to receive it. My contact with customer service assures me that my purchase is in the warehouse but due to logistical issues it is taking longer than usual. I have been offered the chance to select another item, but there is no guarantee that I will receive that in a timely manner. Yet I get holiday promotional ads every day...

I have ordered several items from this company and now for the third time noticed they took out payment but my items still haven't shipped. They should not be able to get payment until at least the items are ready to ship. This is the last time I will order from them. And customer service is a joke.

Not the pier one that I once knew. I ordered a TV stand and never got it After a month. So I needed a refund. I use to love this store. Never again.

I ordered two throw pillows and two throw pillow covers. The pillows were fine, but the pillow covers, which came packaged together in the same bag, didn't go with my decor, so I went to great lengths to figure out how to return them. I finally received an email with two different return labels, via Fedex, attached, but no instructions. I chose the one that actually printed legibly and mailed back to two covers, still in the same packaging together. I received a credit for half of what I paid. I complained, and after MUCH back and forth was told they only received one pillow cover back and I should check with the shipping company. Ridiculous. So I spent my inadequate credit on two wine flutes that I later realized were HALF the price of Pier 1 at places like Target and Amazon. The crystal flutes arrived, but were terribly cheap looking. I will NEVER order from Pier 1 again.

If I could give 0 stars I would. I too, like everyone in these reviews, ordered a product a month ago that I still have not received and has not been shipped. I already bought the product elsewhere, and wanted to cancel my purchase. They sent me and email saying they’d give me a store credit. I said NO, I want my money refunded to my credit card. Then they sent me an email saying they would refund my money, only to immediately send another email that the product had been shipped. I received no email about shipping update or a tracking number. 3 weeks later still nothing. I email them again and get the same BS store credit spiel, to which I say no again. Then I get an email that my product is delayed, it was never shipped. I said I want my money back not the product and they stop responding.