Pier 1 ImportsReviews of pier1.com

I ordered a papasan chair for $140 in November 2022. They took my money but never got the chair. I get the same automated message every time. If you call customer service, they tell you to email and the vicious cycle continues. Thieves!!!!!

In Jan 2023, out of the blue, my husband started getting a $9.99 "membership" charge on his credit card for Pier 1. He's never bought anything from this retailer. Ever. We can't get a response from customer service. Phone number doesn't work. Email response, like others have said, is a generic form letter saying "We're really busy. We're looking into it." It's an auto-debit! No way to cancel online. No way to talk to a person. This company is obviously going down the bankruptcy hole but how they got my husband's card info is beyond me and pretty disturbing. CHECK YOUR BANK AND CARD STATEMENTS because it appears they're digging around in the digital couch cushions for a few extra quarters before going down in flames.

I have waited 2 months for my order. Can't reach a living, breathing person at Pier 1, just their Bot. The Bot told me I would be issued a store credit for $133.30 -- the amount of my order. What would I do with a store credit when they can't even send my original order?

Placed an order for a Christmas item back in December. The order never shipped. Have tried 3 times over the last two months to get help, but all I receive is the same generic response saying they'll get back to me. They never get back to me! Also tried the Chat option on their website- it's an automated program and is completely useless.

Customer Service Number is no longer valid - so whether you email or use the contact us on the website - you will not get a response from customer service. I have made six attempts with still no response.

I did not receive my full order and they charged me 89.99 for the missing items. You are not able to contact customer service all the phone numbers are no longer in service. They never responded to my emails. I want my money back . They are thieves.

I purchased curtains from the site and paid $300 for them.I didn't like them they sent me the return label I sent them back and never heard from them again.They are not replying to my emails and they don't have a customer service phone number.it has been over 4 months now .They are scammers.

Pier One's customer service is deplorable, now that they are completely online. I ordered two pillows, never got a confirmation email or order number, then got two pillows that were completely different than what I ordered. I could have lived with this error and worked with the merchant, but there is no way to talk to a human being, and when I repeatedly sent emails to report the error, I received absolutely no response, aside from an automated email that said, in effect, "we're super busy, and will get back to you." Which, as I said, no one at Pier One ever did. I would NEVER deal with them again, and suggest that no one else should either.