Pier 1 ImportsReviews of pier1.com

Package went missing 11/4. STILL haven't received resolution and it's 11/28 (and I had to spend $20 to ship). Customer service is THE WORST (person that answered was so rude and condescending). I will NEVER buy from them again. No wonder they closed all their stores. One of the worst experiences of my life and I'm out a ton of $$

Don't shop at Pier 1. I ordered 2 chairs & a table on June 26th. Had to pay exorbitant price for shipping! They delivered the 2 chairs on September 21, but not the table. I called and they said it would be delivered separately. Never heard from them. I called pier 1 and they said they are not the same company, there was nothing they could do. Scam artists!!!!

I think this company is a joke, I hate that I even have to give them stars in order to leave a comment. I ordered a glass tabletop only and it just so happened right before this stupid covid 19 pandemic broke out. I don't have a pier one imports for miles where I am. I think the next one is over in Traverse CIty, Mi and I'm in Alpena, Mi. It took 6 months for my table top to even make it to the warehouse, it took 2 weeks for them to try to deliver it. It was supposed to be delivered ups and ended up coming from ryder which added to the madness. I kept having to play a phone game of tag to even get a schedule delivery. They tried to deliver it once. My gate was locked as it always is I told dispatch when making the appointment for delivery to call me so I could unlock it and dispatch agreed to my requests. When I ordered I was forced to pay for a white glove delivery which was like $80 added on there was no other option. And the website for pier one imports didn't except my pier one coupon. The day of the delivery no one called so they left. I called dispatch immediately they told me that they could schedule it again. Frustrated I asked when they could deliver t again she told me now I had to wait a month. I said no freaking way. I called back and talked to their manager and had them deliver it next day to my mother who was 3.5 hrs away. Ryder delivery was able to do it no problem. So 6 in a half months later I got wripped off. Dicked around all to pay for a white glove delivery again that was extra cost, and never received that either. I can see why ur company is going out of business. I think it's only fair u just open the doors and allow people to take ur stuff for free, since ur going out of business and probably have screwed alot of people myself included out alot of money for nothing for ur business. Disgraceful really.

Flower Mound TX using deceptive advertising to sell their remaining products. They advertised a two cushion wicker chair for a retail price of $2499.00 at a 92% discount for a final price of $199. Actually this two cushion chair was a small part of 3 piece sectional unit that sits 6 people with cocktail unit. They are being deceptive in advertising the unit as a managers special at 92% off when they were only selling a small portion of the sectional uni. Most of the unit was missing. This is deceptive and Pier One should be held accountable for deception. Sales person rude saying you don’t want the unit at the price you don’t have to buy it. She had no concern about misrepresenting the retail price, discount, to telling public most of the unit was missing.

My first experience at Pier 1 was 3 weeks ago In Hanover, Ma when I went to look for a floor vase and I will never go back there again. It was pretty obvious that they don’t get much diversity in that store. I had purchased the vase I wanted and stood in line behind a lady that was being ringed up and once she was done ringing her up the cashier turns around to another customer who was standing on the other side of the register and tells her she can ring her up, then turns around and acted as if she didn’t see me standing there the whole time and tells me oh I didn’t see you there and I already called her over so I could ring her up. So I said to her, I was here the whole time when you was ringing up the other woman before me and she tells me well the line is on the other side. By then the other customer who she had called over to be ringed up told me to go ahead of her but at that point I was already annoyed with the way that cashier handled the situation so I told the customer that it was ok she could go I will just wait for the other cashier. Thinking maybe the other cashier would be much nicer because I saw how she was engaging with the other customers and so she gets to me and immediately I felt the tension with her as well and apart of me wanted to just put that over priced vase back and just walk out. Looking back at it now, that’s exactly what I should’ve done. I would not recommend none of my friends or family to go there.

Horrible experience!! Ordered candles 3 days after they announced they were going out of business - all candles broke in shipping - I never received them — this is what ups said . I haven’t been able to get ahold of anyone at a pier one for my money back ! Do not purchase from them - I see I will have to do a credit card dispute - I wonder why this company went out of business ?

Ordered candles online 2 candles for 20.00 So i ordered 10 candles for 143.00 which means i should have recieved 20 candles....they only sent me 10 candles....i can never get thru to them on the phone and they ignores my letters.....they ripped me off.....thieves....karma put them out of business

Horrible products, horrible shipping, horrible service. They are closing for a reason. Poorly run for too long.