Pier 1 ImportsReviews of pier1.com

THIS SITE SHOULD BE SHUT DOWN.

Horrible! Horrible! The product listed was far from what was depicted online. They now have me waiting 21 days for my credit card to be refunded. No more online purchases from them!

I ordered a mirror in Dec 2020, it arrived broken, I contacted customer service and was told a new one would be shipped. Ultimately I was informed that they would not be able to replace the product. 3 times I have been offered store credit and I have requested a refund, 3 times I have been told that it would be taken care of in 1-2 weeks. Still no refund, it has been 5 wks since the last communication.

Buyer Beware! This company has the worst customer service! The worst return policies! When you email them immediately to cancel; they only give you 15 minutes, they emailed me back the next day saying it’s passed 15 minutes! They look to rip off customers!

Extremely rude customer service They wouldn’t speak upon entering ( idk if it’s because I’m black and they’re racist or if it’s just them being downright unprofessional) This happened almost every time I visited. I didn’t come often for this reason but gave them chance due to their sales during the off season. They should be out of business with this type of attitude. I wouldn’t waste my support on their online products and risk them reopening. Very bad customer relations Pier 1!

I’m trying to receive a refund from them of a shipment that got damaged and it never arrived in my house. This was back in November. I have been calling them every 10 days, and it’s the same thing. What else can I do to receive my refund? This is so frustrating!!!!!!!!!

I am shocked after reading all of the terrible reviews. I could take a piece from each review to describe my experience. Pier 1 is a scam. I received an email right after I placed my order with the shipping information. However, it never shipped. After emailing and calling several times and being told it was a delayed shipment due to Covid I started to get very suspicious. I called again and they finally told me that my Items were no longer available and that I should receive a refund within 7-10 days. Well, I am still waiting for my refund. I have put an Alert/Dispute on my Credit Card for this charge. DO NOT DO BUSINESS WITH PIER 1!!!!!!!!!!!!

I was searching for feather art via Pier1.com. It's Not the same Pier 1 imports. The new site has the logo and color scheme of Vintage Pier 1 imports,  but the life, beauty and uniqueness of Pier 1 imports has long gone. Pier 1 was purchased by another company when it went out of business according to employees from the Pier 1 store that closed in my location. This information is also available online. If you've ever shopped online with Pier 1 prior to 2018 you will definitely see the difference in the current website. I've shopped with Pier 1 imports online and in store for over a decade and dislike seeing the now cheap imitation with a larger price tag. Just let Pier 1 imports die instead of putting up this graveyard website and selling Big Lot type merchandise with Pottery Barn prices.