Pier 1 ImportsReviews of pier1.com

It is not a place I would do business with. I didn't find a disclosure saying my item was nonrefundable. I contacted within 30 minutes of delivery because it wasn't as expected. Then I was told to avoid paying shipping return, I could receive a store credit. I opted to pay the shipping return. Then I was told either way I could only receive a store credit. Never again. $$$ wasted for sure

Beware this business is crooked. They also will not take return from mail in orders, but replace with a gift card. If you cancel their credit card they will simply reissue you another one in a different number. Sometimes without telling you. They will destroy your credit. Don't do business with them. Not an American product made service.

Do Not Buy from them, They r thieves now. U can never get ur money back to ur cc, only some Crappy store credit where they take out the Return shipping too. Total Bullcrap!!!

I ordered a doormat from this company, and the following day I received an e-mail from them saying they could not ship my item to my PO BOX address. Ok, fine - I provided them an alternate address. I got a reply confirming they had updated my address and would notify me when my item shipped. I received ANOTHER e-mail on Monday, stating that they could not ship to a PO Box and needed a physical address. So I replied back AGAIN providing a physical address. I received a confirmation that they had updated my records. I received a tracking number later that day. This morning (Thursday) when I clicked to track and see where my item was - they had attempted to deliver to my PO Box address! So I guess now I won't get my item. My local UPS distribution Center will only hold your item a couple of days and are only open a couple of hours day, and I'm at work during those hours.

I ordered my mom 3 table runners for Mother’s Day. They were not cheap…..until she opened them! OMG! Cheapest looking things I have ever seen! Looks like someone cut up a sheet and called it a runner! I was so embarrassed! What poor quality! I am VERY DISAPPOINTED IN THE QUALITY OF PIER ONE ONLINE!

I ordered a mirror that arrived looking damaged and had several defects. It appeared to be used. They would not refund my money but only offer store credit of 125%. Okay fine. Fast forward I order a storage basket using the store credit, and when that arrived it would not stand up on it's own and also appeared dirty and used. I decided to just end up keeping it being that I did not want to receive another store credit and be forced to order more crappy, defective items. And on top of that they charged a $20 shipping fee which is absurd! I WOULD NOT order a single thing from this company ever again. The old Pier 1 is long gone. The products they are now selling are overpriced garbage!

I tried to place an order with the appropriate amount to obtain free shipping. After the fact I realized I didn't actually get free shipping, so I immediately cancelled the order, (it was due to an item being out of stock by the time I paid for my order). I was offered a refund of 125% on a gift card, I took this option as I still wanted the cushions I originally ordered. Come to find everything they have is so expensive, there really wasn't anything else I needed that would make sense at that price point. So, I found 2 other overpriced cushions to complete my order. Again, all I wanted was 2 yellow floor cushions. I received an email the following day that apparently the yellow cushions are out of stock with the vendor, and they have have no way to get them. Pretty much sounded like a discontinued item. They asked if I wanted another giftcard. Unfortunately all I wanted was the yellow cushions, so I asked my original payment be refunded. It has been 2days and I have gotten no response. Also, the cushions show up as still available via their website. To me it's almost like they are trying to scam people into ordering things, only to end up not actually having them. Otherwise why wouldn't they mark the cushions as out of stock? I just want my money back. Would definitely not order from them again.

Do not buy from them. It’s a scam. I ordered an item that they later tell me they don’t even have in stock. Tried to get me to buy something else which I did not want. Then they tell me 14-21 days to get my refund. I wait 21 days then they try to tell me 21 “business days”. Never got my money. Don’t ever buy from them. This is the worst service ever.