Pier 1 ImportsReviews of pier1.com

on 8/29/21 I ordered a set of 2 table lamps from Pier 1. They arrived with the incorrect color lampshades from what I ordered. Called Pier 1 customer service 9/5/21 and this is the process I must go through: 1) email photo of lamp shades to prove I had received them (why would I be contacting them if the order was correct in the first place? Pretty obvious I received the order.) I have a tracking number to prove that they were delivered by UPS, doesn't Pier 1 receive this information (pretty sure they do)? Pier 1 will contact me with the next step of the return process; they might send replacement. HOWEVER...Pier 1 only gives store credit; they do not refund any money. Believe Pier 1 makes the return process to tedious and time consuming that the customer will just give up and keep ordered items. I will NEVER order from Pier 1 again. I see now why Pier 1 has such dismal revews.

Horrible experience! I ordered two large lamps, one arrived before the other; one was defective/broken. I followed the guidelines for a return. These guys want to send me a replacement part instead of the refund I requested. You cannot reach anyone on the phone, the chat feature sucks and I have two very large boxes with broken goods in one and the matching one I simply don't want. What a nightmare trying to get a return. I will NEVER order from Pier 1 online again!! The service has for sure slipped since they moved to only on-line.

I ordered a tv stand called back in ten minutes to cancel it!Junk…..And they said I had to call back in 5 minutes to cancel!What a joke this company is…They refuse to refund my money……..Scam company……Stay away!.Over price junk!!!

I ordered a walnut TV cabinet. I received a confirmation verifying the order and the color as walnut. When the cabinet was delivered, I opened it and discovered they had shipped me a charcoal colored cabinet. I called their customer service number and spoke to a person who told me they would arrange for Fed-X to return the cabinet and refund my Bank Card within 48 hours. This was after I told him I didn’t want to order a replacement. I received an email telling me how much they valued me as a customer and that they would refund me a 150% store credit towards my next purchase. I responded that I was not interested in a store credit and wanted them to refund the total amount of my purchase, including shipping and tax, to my Bank Card. That was not acceptable to them, so I called my Bank Card and contested the charge. After several more days, I received another email from Pier 1 with a return shipping form and again requesting me to accept a 150% store credit. Today I received another email from them saying they had made an “exception” and had refunded the total amount to my bank card. Amazing!!!

I purchased a oil free trinket is what I’m calling it 😆 it was a Woden ball that was infused with a oil smell and a tiny little base to set it on.. the wood ball was the size of a gulf ball… it was ridiculous like how is that going to do a room any good for a scent.. the picture looks nothing like what I ordered… my fault 🤦‍♀️ I should have read the dimensions… soooooo disappointed 😔

I would give this place a 0! Worst customer service and they don’t know how to just issue a refund. I just placed my second order with them after losing about $20 returning something I found a lot cheaper somewhere else. My cart did not match the invoice that the company sent me. I even screen recorded my cart before I clicked submit and have a confirmation picture that does not match my email. I am beyond frustrated with having to deal with them once again for messing up an order.

I ordered 4 dining chairs online totaling over $2,000. Once received (later than promised) they did not appear as pictured online and did not fit well in the space. I immediately replied to the email to the confirmation email to initiate the return process which got dragged out for days due to their slow response time. When they finally confirmed the return they sent me a link to their return policy which states they only give store credit and in select circumstances at that. I called to speak with someone verbally and was told that they do not refund money for any purchases and would receive store credit and 20% of my purchase back in "cash". This is not something that is told to customers prior to purchase! When viewing items and clicking the "Add to Cart" feature there is nowhere where it states a return policy or provides a link. When checking out there is nowhere where it states the policy or provides a link. When you receive email confirmation there is nowhere where it states the policy or provides a link. Had they do so I would have canceled my order and not even taken the risk of receiving an unwanted item for $2,000. Then to give me store credit when I cannot go to any in person store and get a good look at another product in person because they are all closed is a slap in the face. I will NEVER shop at Pier 1 ever again and advise everyone else to avoid them at all costs.

Terrible. Absolutely Terrible. A company bought out should not be able to keep the name if they aren't going to live up to the standards. I've had issues from day 1. I had a gift card as a wedding gift that I went to use and they wouldn't let me use it because of the new ownership. They offered me only a $50 gift card in replacement. When I went to use the $50 it didn't go through and charged my card. I contacted immediately and received zero help after speaking with 3 different people and talking in circles. Everyone I've spoken with has been absolutely awful. They've only told me what I wanted to hear and not facts. No one can do anything to help me. This is a scam and a joke of a company. DO NOT PURCHASE FROM PIER 1!!! It's all the product you can find on Amazon anyway. Pier 1 is a front. It's a virtual store front shipping crap outsourced crap.