Pier 1 ImportsReviews of pier1.com

Worst experience ever. I was a loyal customer for pier1 for many years until they closed their shops and went online. I ordered a runner rug. The rug arrived wrapped in plastic roll. I opened it and placed it at the entrance but noticed it was so slippery! I rolled it back and returned the plastic roll, then emailed pier 1 for a return label and refund but no response was received. Had to call twice and send couple of emails to get the label. The representative told me there is no refund, only store credit! This was not clear on the website. I went to fedex to return and Fedex refused to return using the original package says plastic won’t protect the runner! I paid 25$ for new packaging Waste of money do not purchase

Service is unexistent. I bought bed+ nightstands and painted the room accordingly to this bedroom, bought shades as well in the same colors. In my order it said "preparing" forever... and in fact it still says so... I asked and then I was told I would never get this item due to shortage. I was offered others. When I claimed for refund plus some compensation (for the wait and for the money spent on painting and shades) I was told I would get the refund. Nothing til today. And today I was invoiced with a membership I NEVER ASKED FOR!!!!! Unbelievable. Still fighting all this.

Walmart decor at Pottery Barn prices. Pass on all of it.

Quality has gone down and prices up! No customer service. Look elsewhere!

Do not buy from them! I bought two lamps. Within three months neither worked (nor the bulbs). They don’t stand behind their products. Worthless.

I ordered 4 items, 3 towel bars a toilet paper roll holder and a stainless steel plunger brush combo. I received the towel bars and toilet roll holder very quickly, so I would have given 5 stars BUT I did not get the SS plunger/brush. So I looked at my account and it said it was "being processed". This was almost a month ago. I needed that item so I went to store and bought one. I then contacted customer service to refund that one item, which they said they could not and would not do. I had to wait till it was delivered then ship it back for a refund. Wait it gets better. Then they said they would issue me a return mailer. Then they said they had insufficient info about my order and have repeatedly emailed me with similar claim. So now I am simply fed up and assuming I will just "eat" the $23 owed me. All of these emails are originating from who-knows-where.... At least it is only 20 bucks or so....buyer beware. I am back to ordering items on Amazon-never screwed up an order or return.

The products are declining in quality and the customer service online is so bad. I didn't realize they don't have physical stores anymore, but it makes sense now. If you order something from Pier 1 and you are not 100% satisfied, just know that you won't get your money back.

Do NOT order from here. If there is a problem, i.e missing pieces, they will keep pawning you off and never address the issue. Luckily what I bought was $200 and not $2000. Worst company to buy from.