Pier 1 ImportsReviews of pier1.com

DO NOT DO BUSINESS WITH THIS SITE. I wish that I had checked out the reviews on Pier 1 before I ordered on line. This is NOT the Pier 1 that we all knew and loved. First, as I viewed the item, the ad said I could obtain the item for $22.40 by using a specific code rather than pay $27.95. I tried using the code and the website wouldn’t accept it after several tries. I went ahead and ordered it thinking that it would adjust the price automatically. When I called customer service, they would not issue a credit for the difference. I told them it was false advertising. After talking to a supervisor, the best they could do was to issue a Pier 1 credit. I never want to do business with them again! I called a second and third time to cancel the order after less than an hour from placing it. One person said I would have had to call within 15 minutes. (The item was not shipped yet!). If they had issued a credit, I would have been forced to use it as Pier 1 credit which would force me to do business with them again. Inadvertently, I found a site with the same product for $12.95. INDEED THIS SITE IS A SCAM ALL THE WAY AROUND. IF THEY DO NOT SHIP THE ITEM, I WILL DISPUTE IT ON MY CREDIT CARD.

SCAM, DO NOT ORDER FROM THEM. Will not ship your order and will NOT return your money.

Tremendously terrible experience with Customer Service. Now that they have gone completely online, they have clearly lost the great customer service they once had. Wanted to speak to a supervisor, which equates to getting a call from someone, at some point, with no knowledge or insight to your complaint, and zero incentive to help. I am certain their run as a completely online service will be short lived. I WOULD GIVE ZERO STARS IF POSSIBLE!

The corrupt policies of this company, which I USED TO LOVE, are out of hand. THEY BILLED ME $40 (4 MONTHS) for "membership fees." I DID NOT SIGN UP FOR A MEMBERSHOP. Who signs up for membership with Pier 1? NEVER SHOPPING HERE AGAIN. They refunded me 9.99. Do these huge companies have no honor anymore? Makes AMAZON look better all the time.

I ordered an item online. Just two hours after ordering I called to cancel my order and was told "I do not qualify for a refund." That's the most ridiculous thing I ever heard. I purchased an item in duplicate. Then, I was told to refuse the item or return it upon receipt... and that I would receive a refund that way. Unfortunately, I returned the item the NEXT day. And here it is "two days" later right back on my doorstep with a REFUSED tag stuck to the box. Attempts to work this out via their customer support is useless. There should be a clear NOTICE on this website stating what their refund policy is BEFORE customers waste their time on this website. There is absolutely NO CONCERN for customers at all. Shame on you Pier 1 for how you treat people.

Please note that their return policy for anything is store credit only!! You cannot get a refund!! Im out $130 because their items do not look as pictured!!

I purchased 2 end tables when I opened box there were dozens & dozens of parts I called my handyman knowing I would not be able to put together. Most handyman are busy & are not available at a moment's notice. When he arrived after 30 day 'refund' policy (as if they actually give refunds ) he discovered a support bar which stabilizes table was missing. Ok so I call customer service several times had to keep calling I couldn't understand all spoke broken english. After I was told I could not get a missing part for table since it was after 30 day return policy I asked for a supervisor which all 4 times I was told none available then I knew it was a scam. I had to leave my info with a rep who could barely speak English. I liked the tables but at this point I wanted to return obviously couldn't use them with major part missing but don't try to use logic with these foreigners doesn't work! I asked what I was suppose to do with a $600 purchase I have 2 lamps need 2 end tables so one doesn't do me any good!!! I am forced to take this to BBB If it still exists and I will go on every pier 1 ad on fb and bash this company which is NOT a legit company just more foreigners trying to scam us for our money! It's quite obvious after reading all these 1 star reviews 'Pier 1' has not responded & did not make good on any of these reasonable legitimate complaints m. You are a fool if you purchase ANYTHING from this scam operation!

The old Pier One sold such better merchandise, now it's just an array of garbage! Don't buy!