Pier 1 ImportsReviews of pier1.com

Pier One is not what they used to be. I ordered beach towels and they were the worst ever. So paper thin and cheaply made! I will not be ordering again from them.

FAKE Website scam!! wacht out!! BE CAREFUL cuidado pagina web falsa. I have bought in the website, pierone.shop from Pier1 Import. add my credit card and I also have the print from my charge, but no news from the company any more, they never sent me a reply of my shipment, no answer after a few mails to complaint. Also the website charged me in Pounds and the address is fake.

Do not order from this company. I had merchandise credit and wanted to use it. Entered the card number, clicked PayNow. Instead of processing my gift card, my credit card was charged ( as I later figured out, the credit card info got pre-filled at the verification step , which I guess is the new and exciting feature of today’s online shopping).. anyhow, as soon as I saw that confirmation with my credit card charged, I called their customer service to explain. He told me too late to cancel and anyhow..old gift cards are no longer working. I told him the only reason for my purchase was to use this gift card and begged to cancel. He put me on hold, then told me it is taken care of - he called processing department and they had approved cancellation. You already guessed it - my credit card is charged and now email comes stating the package is in the mail. And you all already know their return policy. Do my old gift card was cancelled due to their bankruptcy and now they took more of my money for stuff I don’t really need :( scam Oh, and do yourself a favor and shop around - most items they sell you can find for half the price elsewhere. Including items I got with what I believed was old store credit card.. :(

Stay far away from Pier 1. It is no longer a trusted name in home decor. The original store went bankrupt and was bought by a different company that is super sketchy. I ordered a $1500 sideboard. Received a notice that it shipped over a month ago. But nothing since. Tracking # provided is bogus. Can’t get an update over email or IM. Am concerned I got completely scammed. Also their fine print return policy says no refunds are available- only store credit… to use at a bogus company. Stay far away.

I ordered 2 wall art pieces. 1st arrived with minor damage. It was boxed that way. 2nd was delayed. I made 2 attempts to cancel order because of the length of time. NO RESPONSE. It arrived. I emailed 3 times for return instructions. No response.

Stay away from ordering on line. I ordered expensive piece of furniture. Came badly damaged due to hornless packing. I can not get any response to my inquiries and it has is been a long time. Full me once…

I ordered a rug online and never got a confirmation. They took the money from my credit card and never sent the rug. I emailed them and they said I could cancel, so I did then they issued a store credit. I did not want a store credit and wanted a full refund. Still fighting to get my refund. Poor customer service no one has responded. Don't order from Pier 1 Imports.

I know people always say “I never review,” but I truly don’t—however this experience has been such a massive headache. Like a prior review mentioned, I had to chase customer support for updates on shipping my ($$$) order, but was met with a constant canned response, “a delay because of COVID-19.” They were never able to even ballpark an estimated ship date, so I decided to cancel after the fifth week of waiting and chasing support. I had to battle my way to getting a full refund instead of the store credit that they pushed, and though it has been approved, I was advised it would take “14-21 days” for my funds to return to my original payment method. So we’ll see if that actually happens. Adding salt to the wound, I am somehow subscribed to their CONSTANT newsletter and email promotions, but every time I follow the “unsubscribe” link, I am met with a 404 Error. Another ticket I’m now working to escalate. If you’re still reading—just avoid. At all costs.