Pier 1 ImportsReviews of pier1.com

I ordered a rug on September 3rd. When it arrived 2 weeks later it was the incorrect item. I ordered a beautiful wool rug and got a cheap outdoor piece of crap. I immediately got on the phone and started the process to get it returned and exchanged. I am still dealing with this nightmare. Terrible customer service, no answers and they still have not refunded my card. They did however offer me $800 in store credit...ya no thank you. Whatever you do,

Hello. I ordered two things and only got one. I have been trying for two weeks to get an update only to be told wait 24 to 72 hours. Never getting a response.

If I could give 0 star I would. The worst shopping experience ever. Stay away from this fake store. I ordered the curtains and didn't like the color. They were unopened. I returned them online for store credit. I was able to speak someone to confirm they receive it. It was 4 weeks ago and I haven't receive my store credit. I was trying to call them but I was getting the message saying to sent an email. I sent it a week ago and still no respond. They are horrible. If you don't want to loose your money stay away. It's a big scam.

The worst shopping experience of my life! They haven't shipped my order and they won't return my money! I'm seriously starting a lawsuit! Email me at pier1classactionlawsuit @outlook.com. Don't keep the space before the @ sign, this is the only way I could get the email on here!

If I could give negative stars I would. Ordered glass top table,it arrived with glass shattered. At first they were very accommodating. I asked only glass be replaced,they insisted on replacing table. Problem was they only insisted,with no action of actually doing it. It took 1 month of weekly calls to finally get table shipped. Guess what, it was also broken. I never even received it,FedEx returned it to them. More phone calls then was told a new table would be shipped within 24-48 hours and I would receive email confirmation. No email 96 hours later, then I get an email stating they had issued me a gift card. Oh hell no, I paid with my credit card. Tried for two days to contact them. Now,their phone number directs you to a website to send an email. Which they won't answer,and have no way to contact them any other way. Always thought they were a good company,boy was I fooled! Beware,do not order from them.

As long as you don't plan to return anything, you might be OK. This retailer must have bought the rights to the Pier1 name, but they're absolute trash. I asked to do a return, they got back to me 13 days later saying the return would only be accepted within 30 days of purchase, which of course then it wasn't

WARNING: To Pier1: when you’re putting together a new ad campaign,don’t forget to tell everyone that you changed your return policies so that the customer is STUCK with a store credit because you REFUSE to process a refund regardless of whether the customer spent $4.00 or $4,000! Also don’t forget to tell everyone that your “customer service” is essentially nonexistent. Oh and make sure that you mention how your promise of shipping out product within 3-5 business days is also a blatant lie. You folks should consider running for office. You certainly run your business like a politician.

I ended making the mistake of buying two glass candle holders from their site and what I received was the wrong color. I ended up contacting them the same day they got delivered with pictures of the incorrect items (9/3) and did not receive a response until 9/9, and guess what? A solution? NO! They said they were going to send my issue to the relevant department and that I would receive a response shortly. Was 6 days not enough? Was my support request in limbo or what?! Now it’s 9/17 and I have not heard back from them ever again. With that said, today is the day I file a chargeback with my bank. I’ve been too generous with waiting 2 weeks for a solution for a simple problem that’s due to their fault. Take my advice, absolutely DO NOT buy from this website, just like multiple reviews have said, this not the Pier1 of the past. It’s now owned by a company who buys the names/intellectual rights of bankrupt companies and just uses their names and (your built trust) to pedal products and nothing more. With “service” like this, they’ll go bankrupt a second time.