Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.aiReviews of pictory.ai

4.1663 reviews
Video & Sound
17625 48TH AVE SE, BOTHELL, Washington

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Pictory.ai

About Pictory.ai

Democratizing Video Creation with AIPictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI. Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.What you can create with Pictory Short branded learning clips for training and internal communication Training and onboarding videos generated directly from scripts Sales, pitch, and explainer videos for business development Highlight clips from long recordings for knowledge sharing Videos from blog posts, documentation, and URLs Automatically captioned videos for accessibility and reach AI-powered creation workflows Prompt to Video: Generate videos directly from a simple text prompt. Text to Video: Turn scripts into professional videos with AI voices and visuals. URL to Video: Convert articles and web pages into shareable videos. Edit Video Using Text: Make edits by changing words instead of timelines. PPT to Video: Transform presentations into narrated videos. Summarize to Video: Condense long content into clear video summaries. Images to Video: Create videos from images using AI image generation. Video Recording: Record and enhance videos inside the AI Studio. Why teams choose Pictory AI Image Generation and AI Studio: Create visuals and videos in one place. Consistent Branding: Add logos, colors, intros, outros, and watermarks. Scalable Content Creation: Produce videos faster without increasing costs. Easy to Use: Cloud-based, no downloads, works on any computer. Collaboration Ready: Built for teams that need speed and consistency. Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people

Pictory.ai (pictory.ai) has 663 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: pictory.ai
Category: Video & Sound
Location: BOTHELL, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pictory.ai reviews

Showing 114 reviews with 1 star · Clear filters

Ramiro Marcus sebastiaan “.
Aug 28, 2025
Buying this is by far the biggest…
Buying this is by far the biggest mistake I've ever made. It's been nothing but annoying. Absolutely nothing works, no customer service (they simply don't respond for days), when I delete a screen, it comes back, it automatically mutes, and much more. DON'T BUY THIS!!!!
Response from Pictory.aiSep 4, 2025
Hi Ramiro, I’m really sorry to hear about your experience. This is absolutely not the kind of frustration we want you to face with Pictory. 🙏 We’ve checked our records (both in our support desk and chat system) and couldn’t find any tickets under your email It’s possible something slipped through, but we want to make this right. Could you please reach out directly to me at [email protected] with the details? I’ll personally review your case so we can understand exactly what went wrong and get this resolved quickly. Thank you for taking the time to share this feedback, even though it’s difficult to read, it helps us identify gaps and improve both our product and customer support. We’re committed to making sure you’re heard and supported. Lisa Pictory Team 💜
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Marcela G.
Aug 21, 2025
Pictory sounds promising but the…
Pictory sounds promising but the software has lots of flaws, it ruined 6 of my videos. I really wanted to like this tool, but it’s been nothing but frustrating. The platform is full of glitches, the most serious one is the audio and voice going out of sync, making the final video unusable. On top of that, it often doesn’t save changes properly, so I end up redoing the same edits again and again. Another one of my videos froze half way through. For a paid product, this level of instability is unacceptable. Instead of saving time, it’s cost me hours of extra work trying to fix mistakes the software created.
Response from Pictory.aiAug 25, 2025
Hi Marcela, Lisa here 😊 Thank you for taking the time to share such detailed feedback — I completely understand how frustrating this must feel, especially when you’ve invested hours into your projects. I checked with our product team, and I can confirm that your case is already logged and actively tracked. The issue you’ve described with audio sync and freezing has been identified and is in our backlog with high priority. While it hasn’t been fully resolved yet, our developers are working on it. We’ll be sending you updates on this case so you can stay informed as we make progress. In the meantime, we’d love the chance to support you with possible workarounds. Your feedback is a gift to us. It helps us improve. I truly hope that as we resolve these issues, you’ll give us the opportunity to change your opinion about Pictory in the future 💜 Lisa❣️
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Dave K.
Aug 21, 2025
Free Trial but no value
I think it is scammy to let me use a free introductory trial run and after going through the learning curve, not get to keep what I created
Response from Pictory.aiAug 25, 2025
We’re sorry to hear about your experience. 🙏 Our support team is already aware of your case and will be following up. At Pictory, our goal is to make sure every user feels the value of the platform, even during the free trial. We truly hope we can turn your perception around and give you the smooth experience you deserve. 💜 If you haven’t already, please reach out to [email protected] so we can make this right for you. Lisa
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Jmocha
Aug 4, 2025
Non existent support
I recently had a frustrating experience with Pictory.ai that I feel I need to share. First off, the stock footage available on the platform is of very poor quality, which forced me to create my own footage. This was disappointing, especially since I expected a more comprehensive video creation tool. When I ran into issues, the customer support was virtually non-existent. I encountered a live bot that only directed me to submit a ticket, but I never received any response. This lack of support was incredibly frustrating, particularly when I needed help. After spending hours working on a project with multiple edits, I was shocked to find that the entire project disappeared the next day and was nowhere to be found in my dashboard. I reached out for support again, but once more, there was no response. It felt like I wasn’t receiving the service I paid for with my subscription. When I finally decided to cancel my subscription due to these ongoing issues, I found the process to be cumbersome. I had to interact with a bot again, and despite my cancellation request, my subscription remained active. This added to my frustration and dissatisfaction with the service. The only positive aspect of Pictory.ai was its ease of use, but unfortunately, it didn’t deliver on any other fronts that matter for a video creation platform. Overall, I cannot recommend Pictory.ai based on my experience, as it failed to provide the quality and support I expected
Response from Pictory.aiAug 8, 2025
We’re truly sorry for the experience you’ve described. This is not the level of service we want for our customers. We’ve tried to locate information about your case in our system but couldn’t find any records. Could you please email me directly at [email protected] with your account details? I will personally review your case and make sure we address each issue you faced. Your feedback is important to us, and we want to ensure you receive the support and quality you expect from Pictory. — Lisana, Pictory Team
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Otto M.
Aug 1, 2025
I subscribed three days ago and have…
I subscribed three days ago and have been trying to reach customer support ever since—no luck. The chatbot claims to have created a ticket, but won’t show it to me or send it via email. It just says “trust me”... Seriously? In 2025, and you can’t even send a confirmation email? Maybe they need their own AI to handle something as basic as customer service. I’ll give it a couple more days to see if they finally respond, but so far this has been a terrible experience. For context: I’m trying to import a custom ElevenLabs voice into Pictory, which, according to the bot, can only be done by the support team. Yet there’s no way to actually contact them. I’ve been trying for three days like I’m playing the lottery. Really disappointing.
Response from Pictory.aiAug 5, 2025
Hi Otto! Lisa here 😊 I’m really sorry for the frustration you experienced, that’s definitely not the experience we want anyone to have with Pictory. I just checked with our team and it looks like we’ve already sent you multiple replies with the detailed steps to import your ElevenLabs voice. Would you mind checking your spam or promotions folder just in case they landed there? We truly hope this clears things up, and we’d love the chance to change your impression of us. If you have any more questions or need help, just reply here or reach us anytime through the in-app chat. Thanks again for your patience. and your feedback! It helps us improve. Otto, porfa puedes revisar tu bandeja de spam? te hemos enviados varios correos, pero al parecer puede que no los hayas visto. Saludos desde Colombia. Lisa. Escribeme a mi correo por cualquier cosa [email protected]
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gillian
Jul 19, 2025
Don't bother
It asked me to input everything I wanted then said a free trial is no longer available. Why would I pay without knowing what you do!
Response from Pictory.aiJul 22, 2025
Hello! Lisa here 😊 I’m sorry the trial ended so soon. The free trial lasts 14 days: up to 3 projects, each up to 10 minutes. Please email [email protected] to request an extension. they’ll help you explore Pictory fully and reshape your experience. Lisa❣️
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Diomare S.
Jul 7, 2025
Waiting for refund
was charged $327.60 on May 15, 2025, for the annual plan. I wanted to cancel before the renewal but missed it by accident. I haven’t used the service since. I followed all the instructions to request a refund, but no one has responded. I’m disappointed and hope they resolve this soon. I’m disappointed with the lack of support. I hope Pictory will respond and resolve this soon.
Response from Pictory.aiJul 10, 2025
Hi Diomare, I’m really sorry to hear about your experience. I’ve just escalated your case to our billing team for an urgent review. Thank you for your patience. I’ll make sure someone from our support team follows up with you by end of day. We appreciate you giving us the chance to make this right. Lis, Social Media Manager at Pictory
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Vida no Leste E.
Jul 5, 2025
So many bugs
They release their "Improvements" whih actually are never properly tested. Then these "improvements" bring so many bugs that makes the entire program impossible to use. So many headaches because apparently this company is managed on a way that has no respect for paying users. They just want to release new shiny solutions to attract new users, that then make Annual subscribers not able to continue their projects.
Response from Pictory.aiJul 8, 2025
Hi, Lisa here from de marketing team. I’m really sorry for the headaches you’ve experienced. We’ve identified and fixed the root cause (a validation gap in our new Storyboard workflow that was tripped by certain image files) and rolled out a patch to prevent it from happening again. If you’re still encountering any errors, please hop into our in-app chat so we can see exactly what’s happening and get you back on track. We truly value your feedback, it’s the engine that drives every improvement we make. Thank you for hanging in there with us. We hope you’ll give Pictory another try and let us earn back your confidence.
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