Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.aiReviews of pictory.ai

4.1663 reviews
Video & Sound
17625 48TH AVE SE, BOTHELL, Washington

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Pictory.ai

About Pictory.ai

Democratizing Video Creation with AIPictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI. Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.What you can create with Pictory Short branded learning clips for training and internal communication Training and onboarding videos generated directly from scripts Sales, pitch, and explainer videos for business development Highlight clips from long recordings for knowledge sharing Videos from blog posts, documentation, and URLs Automatically captioned videos for accessibility and reach AI-powered creation workflows Prompt to Video: Generate videos directly from a simple text prompt. Text to Video: Turn scripts into professional videos with AI voices and visuals. URL to Video: Convert articles and web pages into shareable videos. Edit Video Using Text: Make edits by changing words instead of timelines. PPT to Video: Transform presentations into narrated videos. Summarize to Video: Condense long content into clear video summaries. Images to Video: Create videos from images using AI image generation. Video Recording: Record and enhance videos inside the AI Studio. Why teams choose Pictory AI Image Generation and AI Studio: Create visuals and videos in one place. Consistent Branding: Add logos, colors, intros, outros, and watermarks. Scalable Content Creation: Produce videos faster without increasing costs. Easy to Use: Cloud-based, no downloads, works on any computer. Collaboration Ready: Built for teams that need speed and consistency. Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people

Pictory.ai (pictory.ai) has 663 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: pictory.ai
Category: Video & Sound
Location: BOTHELL, Washington
Listed on Five Star Index: 2026

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Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Pictory.ai reviews

Showing 114 reviews with 1 star · Clear filters

DS
Feb 3, 2026
I started on the free trial and then…
I started on the free trial and then signed up for a paid package, but I was never able to access the paid account. Despite multiple attempts to get help, I could not get a clear or effective response from support. I kept getting generic AI replies that didn’t resolve the issue or explain how to fix it. After nearly two days of going back and forth with no progress and no access to what I paid for, I documented all communications and canceled. This experience was frustrating and avoidable. Based on the lack of support when there was a billing and access issue, I would not recommend moving forward.
Response from Pictory.aiFeb 5, 2026
Hello! Lis here. Thank you for explaining this so openly. I completely understand why this experience made you cancel, and I respect that hesitation. Still, I would really appreciate the chance to personally review what went wrong with your account. If you are open to it, please reply with the email you used to sign up so we can investigate the technical and billing issue in detail and give you a clear explanation. This year the platform has improved significantly, and I truly believe it is worth giving it a second look once everything is working as expected. Either way, thank you for taking the time to share your feedback. It helps us improve where we need to. Lis [email protected]
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Mehwish
Feb 2, 2026
I’m extremely disappointed with…
I’m extremely disappointed with Pictory. I paid for Premium expecting to create videos, only to discover that Premium does NOT actually allow you to generate videos without buying additional “points”. This was never clearly explained during checkout. The app forces you through multiple confusing screens (style, camera motion, points, upsells) and repeatedly asks for more money even after paying for a subscription. This feels intentionally misleading. I did not generate or download a single video, yet I was blocked by a hidden credit system. Premium should mean usable not “pay again to actually do anything”. For professionals and businesses, especially healthcare, this workflow is frustrating, time wasting, and unacceptable. I’ve cancelled and moved to a competitor with transparent pricing. Pictory seriously needs to fix its pricing clarity and user experience.
Response from Pictory.aiFeb 3, 2026
Hello Mehwish! Lis here. Thank you for sharing your honest feedback. I am truly sorry to hear about the frustration this experience caused. What you described is not the experience we want for our users. Premium is meant to enable video creation, not create confusion or friction. Your feedback about the points system, checkout clarity, and workflow is important and already being reviewed by our product team. I saw the response our support team shared with you, and we would really appreciate the opportunity to give you a second look at Pictory. If you are open to it, we would like to review your account directly, explain how the system works in detail, and see if we can make this right for you. Please reach out to us at [email protected] so we can personally review your case and help clarify everything. A human support specialist will take care of this with you. Thank you again for taking the time to explain your concerns so clearly. Your feedback helps us improve. Lis
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alphacipermetrin
Jan 30, 2026
useless and expinsive
Pictory.ai is massively overpriced for what it offers. The generated videos are poor quality, often inaccurate, and require a lot of manual fixing — which defeats the purpose of using AI in the first place. Key features like API access are locked behind the most expensive subscription, making it completely unrealistic for small businesses or developers. This isn’t mentioned clearly upfront. On top of that, cancelling is intentionally frustrating. You’re forced to go through around 10 pointless questions just to cancel, which feels like a dark pattern designed to make users give up. Overall, bad value for money, weak output quality, and an unpleasant user experience.
Response from Pictory.aiFeb 2, 2026
Hello, Lis here. Thank you for sharing your feedback! We would like to clarify that API access is a separate offering from access to the Pictory web app. The API is designed for more technical and advanced use cases, which is why it is offered under a different plan. That said, we appreciate your feedback and agree this distinction should be communicated more clearly upfront. Thank you as well for your comments about the cancellation process. Our team is actively working on improving this experience to make it simpler and more straightforward. Regarding video quality and accuracy, this is a key focus for us right now. We are working hard to improve the accuracy and reduce the need for manual edits. If you would like to suggest specific product improvements, you are welcome to share them at https://feedback.pictory.ai/roadmap so our product team can review them directly. If you need direct assistance with your account or subscription, please contact [email protected] and the team will be happy to help. Thank you again for your honest feedback. Lis
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Scott S.
Jan 21, 2026
The Support is Terrible and They Rip You Off
The support is terrible. They tell you to "stay online and we will be right with you", but after 25 minutes you realize that is a lie. After you hound the chatbot it tells you that it has sent your request to support and they will be in-touch. All I wanted to do was change my email address, and they told me I had to move all my projects and setup a new account. Really? That's ridiculous. I decided I wanted to cancel my subscription and get a refund of $216 for the remaining 9 months of my 12 month subscription. They will not do that. Once they latch unto your money it's gone. What kind of policy is that? If someone is not using your service anymore, why do they have to pay for it? That kind of behaviour tells me they are desperate for income because the product sucks. Stay away and beware. ******************* Hi Lis, Your support team did not address my refund concern at all, when can I expect my refund? They just told me they are waiting for me to open another account. Not happening. I am done with you and your "team" I just want a refund for the remaining unused months. ******************* Update: And here's their response to my refund request... "Since our Annual Plan is significantly discounted from our Monthly Plans and is a commitment from you and Pictory, we don’t currently offer refunds." I guess it doesn't matter if you're an unsatisfied customer, pictory is "committed" to keeping your money.
Response from Pictory.aiJan 30, 2026
Hello, Lis here. Thank you for taking the time to share this feedback. We are sorry for the frustration you experienced. This is not the level of service we want to offer. We have identified a bug in our system related to the support flow and have already discussed it with our provider. We truly appreciate you highlighting this issue, since it helps us improve and prevent this from happening again. Our customer support team has already reached out to you by email and is actively handling your cases, including the account change and subscription concerns. Billing and refunds need to be reviewed directly by the support team, so they are the right ones to assist you in detail. We understand why this situation led to a negative experience, and we sincerely hope we can resolve this properly and earn back your trust. Lis
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Dibo J.
Jan 17, 2026
Trotz Professional Plan kein Getty Images Material und Support hilft nicht
Ich habe vor 2 Monaten das Professional Jahresabo gekauft, vor allem, um mehr und besseres Stockmaterial für meine erstellten Videos zur Verfügung zu haben. Und das fand ich bei Pictory, da sie in ihrer Bibliothek neben Storyblocks auch Getty Images Videomaterial anbieten, was mich sehr freute. Einen Monat funktionierte alles. Seit nun mindestens 2-3 Wochen kann ich nicht mehr auf die Getty Images Bibliothek zugreifen. Es werden mir nur noch Stockvideos von Storyblocks angezeigt, obwohl ich den Professional Plan habe und es dort explizit mit inbegriffen ist und es ja auch vorher funktionierte. Der Ki-Chatsupport von Pictory konnte mir nicht weiterhelfen und verwies mich auf den "echten Support", der sich innerhalb von 1 Werktag bei mir melden sollte. Nach 4 Tagen kam tatsächlich eine Rückmeldung vom Support mit der Bitte, dass ich Screenshots von meinem Problem machen sollte. Das habe ich am selben Tag noch getan. Seit dem kam keine Antwort mehr von Support. Das ist absolut inakzeptabel, da für mich dadurch dieses teuer bezahlte Abo nur sehr eingeschränkt nutzbar ist und ich den Plan vor allem wegen der Anbindung zu Getty Images abonniert habe. Da die Credits monatlich abgerechnet werden und die nicht verbrauchten Credits am Monatsende verfallen, ist es umso wichtiger, dass sich der Support auch zeitnah zurückmeldet und vor allem das Problem behebt, sodass ich weiterarbeiten kann. Ich bin wirklich sehr enttäuscht und fühle mich um mein Geld betrogen. Ich hoffe, dass sie mich aufgrund dieser Bewertung nun endlich ernst nehmen und mein Problem beheben. Ansonsten bleibt mir nur die sofortige Kündigung, da ich nicht die versprochene Leistung bekomme.
Response from Pictory.aiJan 28, 2026
Hello. Lis here. Thank you for sharing this detailed feedback. I am really sorry for the frustration this situation caused and for the delay in communication from our side. I want to confirm that our team has now resolved the issue with the Getty Images access on your account. As shared by the team, they have also extended your subscription by two weeks as a goodwill gesture, and your next billing date has been adjusted accordingly. We appreciate your patience while this was being addressed. We genuinely want to change the perception you currently have of Pictory and show you that we take issues like this seriously. Your feedback about support response times and the impact of unused monthly credits is valid, and it has been shared internally. If you notice anything still not working as expected, or if the Getty Images library is not fully available on your end, please reply directly to the existing support thread or reach out to [email protected] so the team can assist you immediately. We truly value your feedback. If you would like to share additional thoughts or suggestions on how we can improve the product or support experience, you can do so here: https://feedback.pictory.ai/roadmap Thank you for giving us the opportunity to address this, and we hope we can restore your confidence in Pictory. Lis
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stephane R.
Jan 13, 2026
Annulation et remboursement d'abonnement
Les outils de création de vidéos ne sont pas optimal. Les options que vous prenez dans le forfait professionnel sont absent malgré qu'il sont indiqué. Malgré plusieurs relances, impossible d'annuler mon abonnement ou même de ce faire rembourser.
Response from Pictory.aiJan 16, 2026
Bonjour, Lis ici. Merci pour votre message et pour avoir partagé votre expérience.Je vous confirme que la situation a été traitée et que votre abonnement est désormais annulé. Le dossier est bien clos de notre côté. Votre retour concernant les fonctionnalités et le contenu du forfait a été noté. Ce type de commentaire est important pour nous aider à améliorer la plateforme et la clarté de nos offres. Si vous avez encore des questions ou si vous constatez quoi que ce soit d’inhabituel sur votre compte, n’hésitez pas à contacter directement notre équipe à [email protected] Lis
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Rishad H.
Jan 7, 2026
Customer support non existent
Used the demo with watermark, liked how it worked. So I decided to purchase the paid pro version. After paying I noticed it is still showing up as free trial in my account. It has been 5 days the issue is still not fixed. I sent several emails and all i get is an automated reply we will respond in 1 business day. The customer service is practically non existent. They have an auto chatbot in their website and call that their customer support! No phone number, no real agents. I do not recommend!
Response from Pictory.aiJan 8, 2026
Hello, Lis here. Thank you for taking the time to share your feedback. I am sorry for the frustration this situation caused. Our support team reviewed the case and confirmed that the subscription issue has already been covered and clarified on our side. Sometimes this happens when accounts are accessed with different login details, and the team has worked to address it. If there is anything else you would like us to double check or if you still have questions, you are welcome to reach out directly to me at [email protected]. I will be glad to help. We appreciate you trying Pictory and sharing your experience. Your feedback helps us improve. Lis
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Krempita
Jan 4, 2026
-1 if possibl
-1 if possibl. terrible AI, terrible company!
Response from Pictory.aiJan 7, 2026
Hello. Lis here. Thank you for sharing your feedback. I am sorry to hear that your experience has been frustrating, and we would really like to understand what happened in your case. If you are open to it, please let us know what went wrong and where Pictory did not meet your expectations. Your input helps us identify areas where we can improve and do better for you. You can reach me directly at [email protected] , and I will be happy to review this with you personally and see how we can improve your experience. Lis
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