Pictory.ai Reviews | Read Customer Reviews of pictory.ai

Pictory.aiReviews of pictory.ai

4.1663 reviews
Video & Sound
17625 48TH AVE SE, BOTHELL, Washington

Directions Website

Pictory.ai

About Pictory.ai

Democratizing Video Creation with AIPictory is built for a world where anyone can turn content into engaging videos at scale. Fast, simple, and accessible video creation powered by AI. Pictory is an online AI video creation platform designed for content marketers, learning and development teams, and business development teams. It helps transform long-form content into short, useful, and engaging videos without technical skills or complex editing software. Creating consistent video content takes time. Pictory removes that barrier.What you can create with Pictory Short branded learning clips for training and internal communication Training and onboarding videos generated directly from scripts Sales, pitch, and explainer videos for business development Highlight clips from long recordings for knowledge sharing Videos from blog posts, documentation, and URLs Automatically captioned videos for accessibility and reach AI-powered creation workflows Prompt to Video: Generate videos directly from a simple text prompt. Text to Video: Turn scripts into professional videos with AI voices and visuals. URL to Video: Convert articles and web pages into shareable videos. Edit Video Using Text: Make edits by changing words instead of timelines. PPT to Video: Transform presentations into narrated videos. Summarize to Video: Condense long content into clear video summaries. Images to Video: Create videos from images using AI image generation. Video Recording: Record and enhance videos inside the AI Studio. Why teams choose Pictory AI Image Generation and AI Studio: Create visuals and videos in one place. Consistent Branding: Add logos, colors, intros, outros, and watermarks. Scalable Content Creation: Produce videos faster without increasing costs. Easy to Use: Cloud-based, no downloads, works on any computer. Collaboration Ready: Built for teams that need speed and consistency. Pictory helps teams share knowledge faster, keep content up to date, and turn ideas into videos that people

Pictory.ai (pictory.ai) has 663 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Website: pictory.ai
Category: Video & Sound
Location: BOTHELL, Washington
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

How we calculate scores

Is this your business?

Correct your details and reply to customers in public. Both are free.

Claim this listing

More in Video & Sound, Washington

Directions Write a review

Pictory.ai reviews

Showing 114 reviews with 1 star · Clear filters

Yousif
Apr 30, 2026
Not REPLYING on URGENT mails related to a technical issue
Hi, I am writing this review because unfortunetly after sending several emails to Pictory customer service to SOLVE the issue I am having with ticking during scene transitioning NOBODY is replying to my email while I mentioned clearly in the subject that my request is URGENT. So now basically I have a subscription of 300 a month and nobody is replying to my email. And also I can NOT generate any videos because of the technical problem I am facing. Not really a way to treat customers who pay 300 Euro a month.
Response from Pictory.aiMay 1, 2026
Hello, Lis here. Thank you for taking the time to share this. I checked your case, and it looks like the issue has already been reviewed by our team and escalated to engineering. At the moment, there is no quick fix, and it requires deeper investigation. This may take some time, but please know it is being actively worked on. Regarding the lack of response, that is not the experience we aim to provide. We are reviewing this internally to improve our response times. To make sure we can follow up with you directly, please reach out again to [email protected]. Thank you for your patience while we work on this. Lis
Report
Antonio V. J.
Apr 22, 2026
Automatic Renewal Without Use – Seeking a Fair Resolution
I subscribed to Pictory.ai on an annual plan and used the platform only during the first 2–3 months. After that, I stopped using the service. Recently, my subscription was automatically renewed, even though I had not actively used the platform for several months. As soon as I noticed the charge, I immediately contacted support to request cancellation and a refund. However, I was informed that no refund would be possible due to their annual plan policy. While I understand the terms, I believe situations like this, especially involving automatic renewal without recent usage, deserve a more reasonable and customer-focused approach. I’ve noticed that other users have reported similar concerns, which makes it even more important for the company to handle these cases with flexibility. I remain open to a fair resolution, such as a partial refund or another alternative.
Response from Pictory.aiApr 24, 2026
Hello! Lis here. Thank you for sharing your experience so openly. We want to make this right and improve your experience with us. We’ve taken action on your case. Please check your email for the full details. Your feedback is important, and it helps us review how we handle situations like this moving forward. If you’d like to share more suggestions, you can also do so here: https://feedback.pictory.ai/roadmap If there’s anything else you need, feel free to reach out. We’re here to help. Lis
Report
C.R.
Mar 28, 2026
Good Concept, But Too Many Glitches to Use Professionally
I purchased this program for business use, but my experience has been extremely frustrating. The premium voiceover feature frequently produces glitches and strange noises that make videos sound unprofessional. When I contacted support, I was repeatedly told to use workarounds like removing punctuation or adjusting spacing. Not only is this unreasonable for a paid product, but these suggestions didn’t fix the issue. In addition, despite the platform advertising access to a large library of photos and videos, it often generates the same images repeatedly or selects visuals that are completely unrelated to the content. This defeats the purpose of the feature and forces you to manually search for appropriate media anyway. I also experienced problems with settings not saving properly. Despite sending screenshots, screen recordings, and detailed explanations multiple times, support kept asking the same questions without providing a real solution. Response times were slow, often taking weeks, and each reply repeated the same troubleshooting steps. At one point, they sent me a sample video to prove the feature worked, but it clearly contained the same issues I'd been reporting. To make matters worse, I couldn’t cancel my subscription directly and had to email support just to stop auto-renewal. I ultimately stopped using the program despite having time left on my subscription. Based on my experience, I can't recommend this product for professional or business use.
Response from Pictory.aiMar 30, 2026
Hello, Lis here. Thank you for taking the time to share such a detailed review. I’m really sorry to hear about your experience, especially with the voiceover glitches, media selection, and the back-and-forth with support. That’s not the experience we want for anyone using Pictory for professional work. I wasn’t able to locate your previous support ticket under the name provided. It may be under a different email or account. Could you please share the email address you used to contact support with my email, [email protected]? That will help us find your case and review it properly. Thank you again for your honest feedback. It helps us improve. Lis
Report
rq S.
Mar 26, 2026
no es intuitiva
no es intuitiva, le pides algo hace otra cosa, la verdad no la recomiendo para nada me aburri y estoy buscando otra alternativa,
Response from Pictory.aiMar 26, 2026
Hola, Lis por aquí. Gracias por compartir tu experiencia de forma tan directa. Siento que no te haya resultado intuitiva, entiendo lo frustrante que es pedir algo y obtener un resultado diferente. Nos ayudaría mucho entender mejor qué parte te pareció menos clara. ¿Fue la interfaz, el flujo de creación, o los resultados finales? Si puedes, te invito a dejar tu feedback en https://feedback.pictory.ai/roadmap El equipo revisa activamente esas sugerencias y nos ayuda a priorizar mejoras reales. Además, justo este mes hicimos una mejora importante en la selección de visuales, así que tu opinión llega en un momento clave. Si decides darle otra oportunidad y necesitas ayuda puntual, también puedes escribirnos a [email protected] y lo vemos contigo paso a paso. Lis
Report
Iwona E.
Mar 23, 2026
Kündigung-Pictory unmöglich
Ich warne ausdrücklich vor einem Abonnement bei Pictory. Ich habe mein Abo bereits am 27. Februar 2026 gekündigt und seitdem mehrfach versucht, die Kündigung abzuschließen. Es ist faktisch nicht möglich, das Abo normal zu kündigen. Jeder Kündigungsversuch führt nur in einen Chat, ohne dass die Kündigung tatsächlich durchgeführt wird. Der Support hat mir sogar bestätigt, dass die Kündigung manuell erfolgt – trotzdem bleibt das Konto aktiv mit „Auto renew“ und eine schriftliche Bestätigung habe ich nie erhalten. Stattdessen bekomme ich weiterhin E-Mails über fehlgeschlagene Zahlungen und Aufforderungen, meine Zahlungsdaten zu aktualisieren. Das ist aus meiner Sicht ein völlig intransparentes und irreführendes System. Man wird als Kunde im Kreis geführt und die Kündigung wird unnötig erschwert. Ich rate dringend zur Vorsicht bei einem Abschluss und empfehle, Zahlungsdaten sofort zu entfernen und alles zu dokumentieren. Fazit: Der Service mag halbwegs funktionieren, aber die Kündigung ist ein großes Problem – für mich absolut nicht empfehlenswert.
Response from Pictory.aiMar 25, 2026
Hallo, Lis hier. Vielen Dank, dass Sie dies mit uns geteilt haben. Ich habe mit dem Team gesprochen und Ihr Abonnement wurde nun korrekt gekündigt. Es wird sich nicht mehr verlängern. Das Problem war, dass der Kündigungsprozess gestartet, aber nicht vollständig abgeschlossen wurde. Jetzt ist alles korrekt beendet. Es tut mir wirklich leid für die entstandene Verwirrung. Wir schätzen Ihr Feedback sehr, da es uns hilft, unseren Service zu verbessern. Lis
Report
John H.
Mar 6, 2026
Absolute shit show of a product
Absolute shit show of a product. Signed up for a trial and created a video (spending a lot of time doing it). Was pretty happy with it wanted to download and use it. It said I need to upgrade to get it without watermarks, which was fair enough. I happily upgraded, and the second they took payment, all my work, my branding details EVERYTHING was gone, it was like starting from scratch again. Their stupid ai bot was no use and totally condescending in it's replies and eventually when I get it get a real person to help, they say it will take 1 business day. I've literally lost a whole morning to this and they want to take a day to fix it, absolutely awful product, don't go near it.
Response from Pictory.aiMar 11, 2026
Hello, Lis here. I am really sorry you had this experience. In many cases this happens because the project was created in a different workspace or login method. Your projects may still be there. Our support team has reached out to help locate them and move them to the correct workspace (Please check your spam folder). If you have not seen our message yet, please contact us at [email protected] and we will help resolve this as quickly as possible. Once everything is sorted, we would truly appreciate it if you considered updating your review. Lis
Report
kiruthika R.
Mar 3, 2026
Very bad one
Very bad one. Such a scam . İt doesn’t gives 10% accuracy also. They charge subscription fees and points fees as well. For every video you need least of 20 points to generate
Response from Pictory.aiMar 4, 2026
Hello, Lis here. Thank you for taking the time to leave a review and share your opinion with us. We really appreciate hearing your feedback. May I ask if before generating the video you are using the filter inside Scene Settings? When you go to Select Visuals, you can filter by category and industry before generating the video. This helps the system choose visuals that are much more relevant for your content. About the points or credits. Credits are only used when creating avatars or generating AI images inside the Studio. Regular video creation should not deduct points. If you are seeing points deducted for normal video generation, that would be an error and we would like to check it. Please feel free to contact us at [email protected] so we can review what is happening. We would really appreciate the opportunity to do better and help resolve this for you. Lis
Report
Vlad
Mar 3, 2026
Glitches galore
Glitches galore. 3+ weeks of fixing these glitches and no end in site. 5+ days of 0 updates. For the $ that is charged by Pictory, service and tech support should be top-notch, not like this. Taking my business elsewhere.
Response from Pictory.aiMar 4, 2026
Hello, Lis here. Thank you for sharing your experience. From Trustpilot we cannot see any account details or user data, so I cannot check what is happening with your specific account from here. Based on what you describe, it sounds like it may be an issue affecting your account specifically, and I would really like to review it personally. Could you please send your Pictory account ID or the email linked to your account to [email protected] and CC [email protected]? I want to take a close look at your case and help resolve the glitches you are experiencing. We truly want the opportunity to make this right for you and improve your experience with Pictory. Lis
Report