Pictory.aiReviews of pictory.ai

This software was very promising when it started off and support was responsive and helpful. But they have consistently failed miserably in recent times. Apart from the software becoming extremely slow and clunky, editing videos has also become a dreadful experience, too. For the last 7 months, we have been writing to Support about the issue of our inability to save revised video edits. If you have edited a video and need to make corrections to the originally edited video, Pictory would show all the signs of saving it but when you come back, you'll find nothing has been saved at all and no revised edits have registered. So, you would have spent hours on this slow system, only to find that it was a completely wasted exercise. When is Pictory going to wake up to the fact that maintaining a high-quality product and ensuring it works at its best on all fronts, is the most fundamental component to maintaining loyal customers who help build your customer base through recommendations? That won’t be happening with me. I am much too frustrated with their software. I was their champion before but since their Support regressed and became steadily useless, I am now a very frustrated and unhappy customer.

I signed up and was immediately charged, but was given no login. I emailed them and explained the situation and they said we dont have a sign up by you. I showed them the charge on my bank statement, then their story changed. So I disputed it. I was just charged again and same story, no account on file, but they have no problems charging me. They wont cancel the account, and they wont stop charging me. Finally had to cancel my card completely and wait for a new one. Horrible service.

Very Slow, hard to upload videos and often don’t play back properly. Too many bugs in the software.

Today is the first day I joined Pictory.AI. Uploaded a script of about 5000 words. The video generated with horrible visuals. When I tried to change, every page would freeze and went unresponsive taking more than a minute to resume. I wasted the whole day trying different things like restarting the laptop, clearing cash and pop up etc. Reducted the script to 3000. Same story. I have sent an email to the support. I was so looking forward to finding a good tool for all my YouTube videos. so disappointed....

Sharing my experience with Pictory has become necessary due to the ongoing and increasingly exasperating issues with its performance. It's painfully slow, to the point of being nearly impossible to use effectively—a sharp decline from its once smooth operation. Every attempt to preview a 3-minute video results in a 6-minute loading time, disrupting workflow and diminishing productivity. The need to repeatedly adjust lost setups and formatting after every update adds to the frustration. Customer support responses have been disappointing, providing basic and ineffective solutions such as restarting the computer or clearing the cache, with any potentially useful advice taking up to 48 hours to receive, rendering it almost useless. This aligns with comments made by others on social media and this website, highlighting a consensus on the dire need for significant improvements or a complete operational overhaul. I have made repeated emails and complaints, yet no improvement was observed. Today, the frustration peaked when applying a voiceover to a 5-minute video took 30 minutes, only to still be "applying" by the end. Unfortunately, I had to restart the software, losing all edits in the process. After trialling InVideo AI for a month, the contrast in performance and support quality is stark. InVideo offers efficient video production and a supportive, responsive team available round the clock. Given these experiences, my decision to switch to InVideo AI is firm, driven by the need for a reliable and functional service that Pictory currently fails to provide. The platform's drastic downturn in performance and the inadequate response to these issues underscore a pressing need for either substantial improvements or a reevaluation of their business viability.

it is very very very slowwwww. Then need to increase their bandwith or get out of the business. I am going to dispute with my credit card company. Very bad

I was looking forward to creating an account with Pictory and start content creation online using their services, however, their website seems to be down. It will not let me sign up nor sign in. This screams red flag, I am glad I did not spend any money on this trash of a product or company. Fix your website.

I spent so much money buying their Lifetime premium plan from Appsumo. They promised that all future updates will be included. It said to see now they are asking me to upgrade my plan to professional and teams. Why can't we just have at least one company that is at least honest? We gave you so much money to develop this platform and now you have turned your back on us. It's a shame. You will most likely shut down someday soon as nothing built on fraud goes anywhere. Sad,! Sad! Sad!