Michael Mcfarland L.
Horrible experience every-time
Horrible experience every-time I've been there so far. Drove from a couple hours away for an arm rest, motor mount, and some other very small items. Already when I first walked in the young supervisor and other young coworkers were bossing around customers telling them to hurry up right after signing their waivers and that they have others waiting while they were trying to pay to get in. I ignored it logged in, paid for entry, after looking around the yard for a while I came back in while my friends were in the yard waiting. I waited in the exiting line asked if they could pull me up 2 cars for me once it was my turn in line. They proceeded to say "2 cars what?" I asked if they could get the locations for 2 cars, they then stated "I'm busy with leaving customers. I said okay I'll wait. He then told me I need to move back. I moved back waited about 5 minutes. I hear him proceed to sigh and say "Ahhhhh I need to find a new job." Finally it gets to my turn in line and there's nobody else he can turn to help instead of me. He asked me what cars I ask for every 92-00 Honda civic which I had already seen a couple of 98-00 Honda civic Lx's and other newer gen's just wanted to know the spots, and 2004-2008 Acura TSXs just to see if there is a K24a2 in some stroke of luck. He proceeds to spend 15 seconds getting me a recient of 3 rows of 92-95 civics, and 2004-2005 Acura TSXs. I look and I know I've seen way more than 3 Honda civics in the yard from the generations that even they stated, and I know as well because I had seen it on the website before I came in earlier that day. I walked out then realized they input the wrong years and their receipt was nowhere close to their actual log. I wait in line for about another 10 minutes. I tell them their years were wrong and I need 92-00 and 2004-2008. The worker who previously stated he needed to find a new job starts getting mad at me and saying that I'm assuming of him of being wrong. I tell him the logs say 92-95 and that's a gen of Honda civics but 96-00 is as well and I know they have them. He states they don't have them, I tell them I've seen many of the 96-00 LX's in the yard alone and if he can just pull them up, he says if I think I've seen them to go there and find them. I tell him I know 100% they have those years and ask why can't they just pull up the spots and give me the correct spots. He confirms to me on accident that he gets the same information as their website, I tell him I know it's on your website too because I saw it earlier so he starts telling me to use the website if I believe that, and I start saying why can't you just provide me with the rows? His young supervisor chimes in and says that it's saying he seen him put it in. They're now actively telling me I have 2 choices. Leave out the front exit or leave into the yard and find them and I say 2 choices?? I want to speak to a regional manager or something because this wild I'm asking for a simple request and you're just starting shit. His younger employee starts saying I'm ragebaiting and that if I believe it to find them myself, and they don't need to do anything. Then the supervisor kinda shuts him down a little bit since his employee starts trying to put his hands up and taunt me but he proceeds to be an rude person. Later they say it's 2 separate systems between computer and their website which is completely opposite of what they had said before, but at this point they're just trying to get me to go away. I tell him if that's the case instead of starting shit or being rude just say "Sorry we have 2 separate systems and we don't have the rows listed because that's how customer service is." And unfortunately their job whether they want to leave it or not is a customer service job. Pretty sure later I also got up charged on a hose, and a small bracket but honestly $100 is nothing for the stuff I got even if I got up charged so I called it a day and left in silent but I'm still actively going to look into how I can speak to an actual higher up since they didn't want to give me any numbers. RUDE EMPLOYEES