Andrew D.
The edging (black) is not aligned…
The edging (black) is not aligned correctly with the framing, so the edge is partially black and partially it is edge of the image.
Response from Picanova.comSep 15, 2025
Thank you for your feedback regarding the alignment issue between the edging and framing. It sounds like the black border does not fully cover the image edge, resulting in a mismatched appearance. We understand how important it is for the final product to meet expectations and appreciate you bringing this to our attention. This feedback will be taken into account as we continuously improve our processes to ensure satisfaction. Expect to hear from us soon via email regarding this matter.


