Vicki K.
Excellent Customer Service.
When I go to the Chat line, I get a very quick response from Customer Service. Janina is especially efficient. The ONline option to Restore on older project doesn't seem to work at all as I have tried to restore 4-5 different books over the past few months and each time, we are well past the 72 hours.... usually after a week, that's when I go to the Help line and they can get it done almost immediately.
Response from PicabooJul 29, 2026
Vicki, Thank you for taking the time to share your experience. We're so glad you've consistently received quick support through our chat team and that Janina has been especially helpful. We'll be sure to share your kind words with her. We also appreciate your feedback about restoring older projects. While project restoration isn't always possible depending on factors like the age and status of the project, we know the process can be clearer and more reliable. We're actively working to improve the restoration experience, and feedback like yours helps us make it better. Thank you for your patience and for giving us the opportunity to help when a restore request isn't successful. Tori & The Picaboo Team