Angelo G. M.
I am writing to share a serious concern…
I am writing to share a serious concern about the billing practices I experienced with Ryan Jones, (who identified himself also as the Practice Manager at Speak Beauty Studios). I was enrolled in a trial offer (noted as a low-cost trial), but I was subsequently billed a significantly higher amount with little or no clear explanation of what the charge covered, and without an easy path to cancellation or a refund.
Response from PianoKeyzAug 21, 2025
Hello Angelo, I'm sorry that you had a disappointing experience at PianoKeyz. The piano lessons have now developed into a course with a one-time cost, though a few years ago, it used to be an initial trial period followed by a monthly membership as students could then offer specific requests and get one-on-one feedback. We'd be happy to still make this right for you now however. Can you please email us at [email protected] with the approximate date or year you signed up and we can help you out further with a refund - no worries!



