Dmitri A.
Beware of Hidden Charges and False Refund Promises
Beware of Hidden Charges and False Refund Promises The photo restoration itself was good, but the company’s billing system is extremely misleading. I purchased a yearly package, but they also started charging me weekly without clearly explaining it during checkout. There is no proper invoice/payment dashboard, no clear cancellation option, and support kept promising refunds that never arrived. In emails, they admitted: * there was an unwanted weekly subscription * there was a technical bug * charges happened without proper credits * refunds would be processed Yet the money kept getting deducted again. Be very careful with your bank card and monitor your statements closely.
Response from Photo Revive AIMay 19, 2026
Thank you for bringing this to our attention, and please accept our sincerest apologies for the distressing experience you’ve had with our billing system. This was entirely our error, and we take full responsibility for the confusion and frustration this has caused you. To clarify what happened, our team noticed that two separate subscription plans were accidentally active on your account at the same time. We reached out as soon as we detected the issue, but due to a staff vacation, our subsequent responses were delayed. We are deeply sorry for leaving you waiting during such a critical matter. We want to assure you that we have taken immediate action: Subscription Cancelled: The unauthorized weekly subscription has been completely deactivated. Full Refunds Processed: All duplicate and incorrect charges have been officially submitted for refund. Depending on your bank, the funds should reflect in your account within a few business days. Furthermore, we completely agree with your feedback regarding the lack of transparency in our system. To prevent this from happening again and to provide full visibility, we are actively working on a new Billing Dashboard that will launch very soon. Once online, you will be able to easily view your payment history and download your official invoices at any time. Please keep an eye on your email inbox, as we will continue to monitor your case and stay in touch until we confirm the refunds have safely returned to your account. Your trust means everything to us, and we are truly sorry for letting you down this time.