Gnarly N.
I got a phone soap3 travel pre-pandemic
I got A phone soap3 pre-pandemic. Then it stopped working in April. Many emails and different customer service people over the course of probably four weeks. It was finally resolved. I disagreed with their decision to take my device and try to fix it and send it back. It was unrepairable and they sent a new one of my choice. I chose to get one the quickest as possible so it wasn’t the exact model I originally bought. But I’m happy they finally made it right, and I’m understanding that the extra time and effort was Covid related.