PhoneSoapReviews of phonesoap.com

Horrible customer service! Ordered a phone back in November, still have not received it. Spoke with multiple people and received different excuses from blaming another company and not taking ownership. Replies to emails are slow and the customer service reps, Sophia and Jessica, are extremely rude. The supervisors do not call or contact customers. Definitely not worth it!

I placed two separate orders on 12/10/2020. On the website it states that you will receive the item within 4-10 days. Both orders were processed that day and I was given Fed-Ex numbers. I was emailed that they were ready to be shipped. One order arrived on 12/13/2020. The other order never arrived. When I checked on status, it still stated "label created waiting for package". I contact customer service and was told the 4-10 days are actually "business days" and that "hopefully" I will receive it this week. A few more days pass and no update on the shipment. I contact customer service again and they said it's probably because FedEx is having issues on updating their data. The person I talked to was nice and said they would double check with the warehouse and get back to me by end of day. They didn't get back to me until the following day and stated that the shipment was now officially being shipped and I would get an update within 24 hours. I wait 24 hours and there was no update. I contacted customer service again by "e-mail" stating that FedEx is showing no package being shipped and that using FedEx as an excuse for not shipping was not a valid excuse and that I wanted someone to personally follow up with this as I needed this by 12/17/20 so I can wrap and ship to my family for Christmas. I finally get an update that the package is on it's way and I will receive it on the 22nd. Customer service did not follow up, did not apologize and didn't even try to fix it. The right thing would have been we are sorry, we are sending it express so you can have it time. I definitely did NOT feel valued as a customer and will never recommend PhoneSoap to anyone.

Broke within 1 yr warranty - unit won't power on after minimal use. Company website states 3 options for resolving if within 1 yr warranty but won't honor their 3rd refund option. They will only replace it with another piece of junk.

On 6/25/2020 I ordered a PhoneSoap 3 device directly from the PhoneSoap.com website. The device was to ship 7/08/2020. On 6/25/2020 PhoneSoap charged my credit card for $85.45. I did not expect to be charged for the order until it actually shipped. The greatest unexpected event occurred on 6/26/2020. That day a manually entered charge for $85.49 was made to my credit card at an Office Depot in Dallas, Texas. I was not in Dallas that day and I did not make a purchase from any Office Depot. Because a fraudulent charge had been made I cancelled my credit card immediately. Due to the similarity In charges I contacted PhoneSoap asking about the charges, including the Office Depot charge. Interestingly, PhoneSoap offered to cancel my order for their product. Irritated by what had occurred, I cancelled the order. The credit card provider (Citibank) did not share with me the results of their investigation but told me that the Office Depot charge was fraudulent. My take on Phone Soap? Their system cannot be trusted at all. Someone in Phone Soap lifted the information from my order and used it for an Office Depot purchase.

I preordered And paid for my phonesoap pro on 4-8-2020. Was told it would be shipped 7-15-2020. I contacted them on 7-17-2020 to check staus and was told it would be shipped week of 7-27-2020. Contacted on 8-2-2020 and was told was shipped through FedEx and they didn’t have an updated tracking numbers. Today checked status now being sent to someone else to find out why not here yet. My daughter in the meantime ordered hers and was delivered within one week. Not impressed with company whatsoever