PhonerebelReviews of phonerebel.com

I ordered an iPhone 14 REBEL Series GEN-5 case based on the product description and photos on Phone Rebel’s website, which clearly stated and showed that the case included TPE anti-shock bumper linings (the same feature included in the previous Gen-4 case). This was a flat-out lie. When the case arrived, those bumper linings were completely missing. Reaching out to customer support was completely useless, since they just responded that the case does not have TPE corners. Because I’m based in the UK, returning the item to the US would cost extra, yet Phone Rebel refused to provide a prepaid return label or reimburse return shipping, leaving me out of pocket for returning an item that was not as described.

Good phone case, but disappointing customer service. I ordered multiple cases and received one incorrect item. I paid international shipping and import duties for this order. When I contacted customer service, I was told that the color I originally ordered was out of stock. However, when I asked about alternative colors that are still listed for sale on their website, I was told those were also out of stock. When I said I was willing to wait, I was informed that the item would not be restocked at all. Despite the shipping error and the additional customs costs I incurred, the only resolution offered was a refund for the item itself, without addressing shipping or import fees. The product quality is good, but the handling of this issue and the lack of a reasonable resolution were disappointing.

I ordered a PhoneRebel Gen7 case for my iPhone 17 Pro, expecting a premium product. Unfortunately, the entire experience — from shipping to product quality and customer service — was disappointing. Very long processing and delivery times: – 5 days before the order was even processed – 1 week before shipping – 2 weeks for delivery All this while paying €18.95 for shipping. Unexpected customs fees: I had to pay an additional upon delivery. Yes, the information exists, but it is displayed in a very very VERY small and easily overlooked line on the top of the cart page (it’s ridiculous as it is laughable how small this is displayed)— far from the clear and transparent disclosure expected when selling to EU customers. Product does not match the advertised features: The “super grip” they promote is almost nonexistent. The case is surprisingly slippery, more so than cheaper alternatives. (Even a 10€ cheap case on Amazon is a better solution with real grippy sides !) The rear metal bump is oversized and comes into direct contact with the phone’s frame where there is this famous scratch-gate on the plateau ! On the very first drop — which the lack of grip clearly contributed to — my tempered glass protector cracked. This has never happened with any previous case. Hard to justify €44.95 for a case (without a screen protector), especially considering the price dropped between my purchase and its delivery. Customer service issues: After clearly explaining that the issue was non-conformity (not a simple change of mind), the seller refused to refund anything beyond the product price, excluding shipping, customs, and return costs — despite the product not matching its advertised characteristics. But the most concerning part was this: 👉 The seller explicitly threatened to refuse any return if I attempted to open a dispute with PayPal or my bank. This kind of threat is unprofessional, unacceptable, and completely irrelevant to how disputes are actually handled. Conclusion: Between excessive delays, poorly disclosed additional fees, a product that does not live up to its description, and a customer service that resorts to threats instead of solutions, a overpriced case at 44,95€ (dropped at 43,95€ after my purchase and before i received my own order), and every little add-on detail as the bumped Gen7 aluminium rear protection or the lanyard as well overpriced for their quality, with 18,95€ + 24€ imports fees : 43€, this cannot be a reasonable choice to pay this much for a case that doesn’t comply its first role : protection ! First drop caused by the slippy back surface, issued breaking the tempered glass (that is not even being provided for almost 90€ paid). I cannot recommend this store. And Mr. Filip Koroy — when a customer is dissatisfied with your product, the right approach is to look for a solution, not to escalate the situation with threats. I discovered the low rate on TrustPilot after having purchased the case, i really should have read comments over here before my order !

First, the shop app is a joke. It tries to streamline your shopping experience but it autoloads incorrect information and then autocorrects it when you change it manually. I ordered a case for 80$, which is already overinflated for what you get, a case that blows apart and delaminates within a few months of use. All 3 of the cases I’ve bought have done that, where the rubber delaminates almost immediately from the plastic and the MagSafe magnets pop out as if they were never glued in. Customer service is an independent department, if you have an issue with an order or their product they act only as lip service, don’t expect any kind of resolution. You’ll just get an ‘oh well’. The Reddit posts about the long term quality of these products are real and I don’t know why I ever continued to support them. My latest interaction with their social media’s (all ai bots) and the support email have been horrific, and with no resolution or attempt at customer retention. This company used to be great but this empire is crumbling and the lack of customer care has driven the final nail for me. To be sure, this final straw was an order made that Shop app autoloaded the incorrect address even though I manually input it. I IMMEDIATELY contacted support, through email, Facebook, and the twitter contact did not work, I do not use instagram. The AI bots happily told me that customer support could change the address for me. I sent the email, and waited. As of this morning shop has yet to show as the item being shipped, I have not received the shop notification to my email that it’s been shipped with the tracking number, but somehow customer support is telling me it’s on the way and they won’t refund me. It’s all so predatory and suspect. To be sure I live out of town and ordered this for my elderly mother. Customer support suggested sending her to the house to intercept. She is 84 and it is in a seperate town. They then told me that if the package is refused and returned to them they will ‘happily refund me’ but that’s the only recourse. To be sure, no shipping confirmation has been sent, and my credit card still shows the transaction as pending. The customer service however, who told me they are independent from shipping, sent me a screenshot of the shipping label and said, too late, sorry. this, alongside all the other fails at customer service, customer retention, and backing their own products when they immediately fail, has both inspired me to be a loud voice against this once great company, and ensures they will never see a penny from me ever again. My only regret is the hundreds I’ve already given them.

I purchased this case because of the camera control. Unfortunately, it is unresponsive to swipe actions. I tried to reach customer support for replacement but no response from them. I have uploaded a video of my 16 Pro without a case, with apple silicone case and with the Gen 6 Ultra just to show how unresponsive the camera control on Gen 6 ultra is on their website. I was really looking forward to this case and waited for 8 days to be shipped from US to the UK just to be disappointed

Didn’t even make in a year before falling apart

In less than 2 years the case was damage and the support told me that they cannot replace it.

Please be aware regarding there return policy. Made a purchase here in the Uk, item returned because I did not like the colour. Of course I paid for the shipping and the item. He’s the twister, when you send back the item you have to pay the cost of postage which isn’t the cheapest returning back to the USA. And when the item is received by the company you are only refunded for the item, not the cost of the shipping which I found very strange, as I paid for it. The company could seriously do with updating their policy to favour the customer in this situation. So in short I’ve lost money, and also I’ve lost faith in the company. Not complaining about the product, but the after care. Extremely disappointed and I will not be ordering from them again. Be aware 😡😡