Phonehouse Reviews | Read Customer Reviews of phonehouse.shop

Phonehouse Reviews | Read Customer Reviews of phonehouse.shop

Phonehouse reviews

Showing 16 reviews with 1 star · Clear filters

Villa B.
Apr 29, 2025
Fraudulent company that takes money…
Fraudulent company that takes money from the client and then never delivers the goods, refuses to answer their phone and does not reply to messages. This company needs to be reported to the Police
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Chintan M.
Apr 16, 2025
I sent 30 pound 12th april 5:12 pm on…
I sent 30 pound 12th april 5:12 pm on Saturday for first bill and the people told me you get your order on 14th april monday in evening by DPD curior service but already my order was not placed and order and not give me the tracking details i call everyday but not received my call and received call and told me i call you when i order your phone and give you the tracking details i call everyday today is 16th april but they company not give phone or not give me refund or not give me tracking details
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Mr A.
Apr 2, 2025
Fraudsters.Totally fraud company I…
Fraudsters.Totally fraud company I ordered iphone 16 pro max they sent iphone 14 when I asked about my order they asked me to return iphone 14 and we'll send u 16pro max.it's been one week and I'm still waiting and no response.Totally fraud beware
Response from PhonehouseApr 3, 2025
Thank you for taking the time to share your concerns, and we sincerely apologize for the frustration you’ve experienced. However, after carefully reviewing your case, it appears there may be a misunderstanding. The company you’ve described does not align with our records or services, and we have no record of a transaction or communication matching the details you’ve provided. To ensure this is resolved promptly, could you please confirm the exact company name or website you contacted? It’s possible there may be confusion with a similarly named business. We take allegations of this nature very seriously and would never intentionally disregard a customer’s concern. If this was indeed directed at us, please contact us directly at [email protected] with any prior correspondence or transaction details so we can investigate immediately. We’re committed to resolving issues transparently and ethically, and we’d be happy to assist in clarifying this matter.
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Astha K.
Mar 16, 2025
My 2nd review
My 2nd review, I haven't received the phone yet, they took my 70 pounds and are sitting shamelessly. Report this page!! Its a Scam
Response from PhonehouseMar 17, 2025
We sincerely apologize for the delay. Please contact us at [email protected] immediately so we can investigate and resolve this. Your case is a priority. – The Phonehouse Team
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Chris B.
Mar 9, 2025
This is my second review because I…
This is my second review because I havnt been replied to, I have sent an email to you about how you’ve taken £50 off of me and not sent me a phone or returned my money. So this makes it obvious it’s a scam
Response from PhonehouseMar 9, 2025
Thank you for taking the time to share your concerns, and we sincerely apologize for the frustration you’ve experienced. However, after carefully reviewing your case, it appears there may be a misunderstanding. The company you’ve described does not align with our records or services, and we have no record of a transaction or communication matching the details you’ve provided. To ensure this is resolved promptly, could you please confirm the exact company name or website you contacted? It’s possible there may be confusion with a similarly named business. We take allegations of this nature very seriously and would never intentionally disregard a customer’s concern. If this was indeed directed at us, please contact us directly at [email protected] with any prior correspondence or transaction details so we can investigate immediately. We’re committed to resolving issues transparently and ethically, and we’d be happy to assist in clarifying this matter.
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AHMAR A.
Mar 5, 2025
scammer scammer scammer
"I purchased a Galaxy 25 Ultra phone from this company for £48.99. They sent me an iPhone 16 Pro instead, claiming it was a 'random parcel.' I returned the incorrect phone, which cost me an additional £19.01, but they haven't refunded my money. They keep contacting me from different numbers, which is very suspicious. This company appears to be a scam, and I urge others to be cautious. Avoid them at all costs!"
Response from PhonehouseMar 7, 2025
We believe there may be some confusion, as your review does not pertain to our company. We take customer satisfaction seriously and have no record of any transaction or interaction with you. If you have concerns about a different business, we encourage you to reach out to them directly. If you believe this review was left in error, we kindly ask you to remove or update it. Should you have any genuine inquiries regarding our services, feel free to contact our support team. Best regards,
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Vivian
Feb 26, 2025
SCAM
I guy called Micheal took my order and £50 This is a SCAM BEWARE constantly saying phone was going to be dispatched and whan asked for tracking details and confirmation ignores me
Response from PhonehouseFeb 27, 2025
We take all feedback seriously; however, we believe there may be a misunderstanding. The individual you mentioned, "Michael," is not an employee of our company, and we have no record of any transaction associated with your name or order. Our company operates with full transparency, and we do not engage in any such practices. If you believe you were scammed, we strongly recommend reporting the issue to the relevant authorities. If you intended to review a different business, we kindly ask you to correct or remove your review accordingly. If you have any concerns regarding our company, please feel free to contact us directly so we can assist you. Best regards,
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Consumer
Feb 23, 2025
BEWARE
BEWARE! This company is NOT who they say they are… placed an order was told to pay £50 maybe £40 then it was £47.99 (they didn’t even know how much it was, dealt with a guy called Michael, paid the money didn’t receive any form of confirmation that the order had been placed despite asking repeatedly, didn’t receive any form of confirmation of shipment despite being told it had been shipped, was told dpd was to deliver it Saturday was then told that dpd couldn’t deliver it I called dpd they had no record of any order being requested I called their “customer service “ number they both went to WhatsApp chats googled the head office called them they had no idea who these guys are no one called Michael with this “rep Id exists to them they had no clue about any order that had been placed so in fact this company is a complete scam and 100% fraudulent I have reported them to Action fraud 101 and trading standards after telling them this they refunded my money then asked me to place an order again! Jokers said that this time it would go through beware stay away this company are bad news
Response from PhonehouseFeb 26, 2025
We would like to formally request the removal of the following review, as it is mistakenly associated with our company. The review in question describes an experience with a business that does not match our operations, pricing structure, employees, or customer service practices. The reviewer mentions interacting with individuals and processes that do not exist within our company. Additionally, they reference contacting a separate entity that is also unrelated to us. We take customer feedback seriously and always strive for transparency and excellent service. However, this review is clearly misattributed and is damaging to our reputation. We kindly ask you to investigate and remove this incorrect review at your earliest convenience. Please let us know if any further information is required to facilitate this request. Best regards, Phone House Shop
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