philosophyReviews of philosophy.com

Order placed over 30 days ago and still NOTHING. Requested to cancel order and they said "no". What a joke. Do NOT order from this company.

Terrible customer service options. No way to call, just a message box on the website that does not work after several attempts. Can't track an order using an order number, can only track if you made an account with them.

Philosophy is clearly struggling as a company. There are many articles about their problems online. Instead of improving products, they raise their prices while lowering the quality. They will also remove you from their mailing list if you complain. I have had the same experience as a previous poster about having truthful, negative reviews censored multiple times. Philosophy has reformulated products that simply do not smell as good as they used to many decades long customers like me. This applies particularly to the Amazing Grace and Pure Grace bath and body product lines. The last time I opened a new bottle of the reformulated body wash, I was hit with a strong, unpleasant chemical odor. I mentioned this in a review, and they sent me an email indicating that they would not publish it. They did this with a previous review that I left. This is disgraceful. After years of being a loyal customer, I have moved on to other fragrance staples.

I was informed that my package was delivered at my mailbox on July 23rd, 2025, but in fact; there was no package delivered. I paid for translation earbuds by debit card, and from what I could see, they were supposed to be coming from Italy. I am very dissatisfied that I haven't received my product and have paid for it with debit. My name is Martin Famber.

I NEVER RECEIVED MY ORDER AND THEY NEVER REFUND MY MONEY!!! WORST CUSTOMER SERVICE, THUS PLACE IS SCAM!!!!

Bad products, even worse customer service

Beware of this company, they do not allow poor reviews on their products as "it directs business away ". I have bought their products several times thru the years and have always liked them although I do think they're overpriced. I only buy during good sales. But the last product I bought was a whipped body creme in fragrance Amazing Grace which I have always liked. I just opened it, bought it 3 months ago on sale, and it had no fragrance. I was really disappointed in it compared to other Amazing Grace products so I wrote a 3 star review and said it was a nice body creme but had no fragrance and I was disappointed in it. It wasn't a nasty review but they contacted me to say they couldn't publish it because "it would direct business away". Are you kidding me! So buyer beware of Philosophy skin care products as they only allow good reviews, you'll never see the bad ones.

I’ve had two bad experiences . One they did not send my free 5 piece gift with a large order. I had to contact them twice to get a response . Second the dispenser top did not work on a face cream product . I asked for another lid . Instead I’m expected to package up , take to post office , and track the package . Really ?? Just wanted a dispenser that worked .