PhiloReviews of philo.com

This is like paying to see commercials. Horrible streaming

To many tRump ads, needs to remove them.

I got the 7 day free trial started watching Tyler Perry house of pain season 14 and was enjoying it and when I went back to watch the rest they completely removed season 14 and left the rest very disappointed in their service I feel if they don’t want to give out free trials so you can see the episodes you want then don’t offer free trials at all if I could rate them with a zero I would

Says free 7 day trial then next day gets deactivated because it was supposed already used who knows how long ago what a joke customer service

I have been trying for over 6 months to get issues resolved to no avail. I was told there was a problem with Roku updates not working right with Philo and they'd let me know when things were fixed. If you get escalated to tier 2 you MIGHT get help but at least usually get answers and since this came from Tier 2, I believe them. A few weeks ago, more problems, so went back to tech support and was basically told they weren't having any problems it was me or my equipment. I kept telling them I'd done everything a zillion times to no avail. They actually want me to uninstall/reinstall the Philo app every time a problem occurs believe it or not!!! It takes days to weeks to get a response even with an ongoing conversation. Well, the latest is they want me to SCREEN SHOT the issues I'm having. I don't know if you can screenshot from a smart TV but I don't have one. Obviously I'm crazy and not to be believed. I actually did manage to get a somewhat clear pic on my phone of one issue but of course, dead silence. But how can you screenshot things like the guide not updating etc? So, on Friday, I get an email from the issues from 6 months ago saying everything was fixed. I did what the email instructed and guess what? NOT A SINGLE THING WAS ANY BETTER!!! Of course, dead silence. I also complained about what I considered sexually explicit previews on shows they were pushing. They actually want me to provide dates/times and the show. I get out of that screen ASAP. They want me to do their job obviously or just shut up and go away. NOTHING IS EVER THEIR FAULT OR THEIR RESPONSIBILITY! I give up. I'm elderly and disabled (but my mind is still quite sharp and I'm not stupid like they want to insinuate). I am in a wheelchair so getting up 20 times a day to reboot Roku and my modem is asking a bit much as is uninstalling and reinstalling Philo every time (20 times a day?) I think a young healthy person would balk at those instructions!!! They are the idiots, not me. I am searching for something I can afford without getting ulcers trying to figure it out.

Very poor customer service. If you’d like to pay slightly less than competitors for a lot less service I’d get them again.

I signed up for a free trial and decided not to keep the service. Thought I had cancelled it in time but still received a charge. I had not used the service past the free trial. When I asked for the refund they refused saying that they still have to pay for the content. I find it disappointing that they would have such poor customer service. $28 a month is wild!

Philo took $28 out my bank account and it never got refunded. Contacted them and bank. Never refunded. Philo is a absolute scam/joke