PhiloReviews of philo.com

If I could give it 0 stars I would. It’s only this app that constantly freezes over and over. Also, many times there is an audio sync issue/de synced audio/lagging audio, and we are constantly gaslighted into believing it is our fault some how, when literally every and any other app doesn’t do that. Better off with cable & cancelling this shit. 💩 I have had philo since 2022 and never in my life experienced these issues with any other app regardless of great connection, tv type, etc,

If I could give negative stars, I would. For every about 4 minutes of a show,you have to watch 2.5 - 3 minutes of advertisements. It is ridiculously absurd. Don't waste your tome with this service, there are way better options

$40/ month and it still has advertisements?? Be so for real

The app is constantly shutting down. I have many other streaming apps and never have that problem with any of them. I'm currently looking for another streaming service

I really would give a zero if you had it I called 3 times to get help with a email that Philo sent me the 1st 2 calls I tried to explain to the representative that Philo sent me a email to do something that I did not understand she told me to ignore the email I could not understand what else she was trying to tell me so I disconnected the call. I called back and I asked the 2nd representative to let me speak to a supervisor so I can make a complaint she stated it would be 30 minutes or more before I could speak to someone so I told her to let me speak to someone in United States she refused, said she could not connect me to someone in United States. So I disconnected the call I call the 3rd time this time I got a man but still out of the country I told him I would like to speak to a supervisor again same problem. I don't understand Philo gets my payment every month on time never missed a payment but I can't speak to someone about my account or the email they sent me I can't speak to someone in United States because I can't understand stand the representative on the call not my fault that they can not speak Good English I am not Happy with the service that I did not get today

Philo has changed the price three times in 3 months! I started paying $25 for several months then it went up to $28 within a month it went to $33 and then within a month it went up to $39 when I called customer service to ask why my prices kept changing then they acted as if it was a mistake. I let go of the app for a while. Months later to revise my plan could not gain access to my account and then found out that they took payment unauthprized when I contacted them they admitted that the payment was unauthorized yet still refuse to refund. This is not the first time that they have unauthorizedly took payment from my account but it will for sure be the last do not get Philo overpriced for little to nothing to watch they will take payment from a locked account so don't think that just by locking your card will keep them from taking your money they still will take it and then refuse to pay it back They Are Thieves

Philo TV delivered one of the most aggressively miserable viewing experiences I’ve ever had the misfortune of enduring. The movie was technically available. That is where the positives end. On a basic browser, there is no fullscreen option. None. Not hidden, not buggy, just nonexistent. So instead of simply pressing a button like every other competent streaming service on the planet, I was forced to stop, download an app, and restart the entire process. Already off to a ridiculous start for something that should be effortless. Then came the real disaster. A 1 hour 10 minute movie. Twelve commercial breaks. Each one over a minute long. That is at least 12 minutes of ads on a 70 minute runtime. Roughly 17 percent of the entire experience hijacked by commercials. And that is being conservative. It felt far worse. It felt like the movie existed only to fill the gaps between advertisements. And these were not quick, tolerable interruptions. These were long, dragging, momentum-killing blocks that ripped you completely out of the film every single time. Just as the movie tried to build any sense of rhythm or immersion, it was immediately gutted and replaced with noise. Worse, the ads themselves were completely out of place. Two separate 35 second gore and horror clips shoved into the middle of a casual viewing experience. No warning. No consideration. Just jarring, unpleasant nonsense that made the entire thing feel cheap and careless. And somehow, on top of that, the targeting made no sense. Repetitive, irrelevant ads that felt like they were pulled from a completely different audience profile. It added another layer of irritation to something already unbearable. Even if these commercials had been 15 seconds, there would still have been too many. But stretching them past a minute each crosses into pure disrespect of the viewer’s time. By the end, I was not watching a movie. I was enduring a sequence of interruptions loosely connected by fragments of a film I could no longer care about. Any enjoyment was completely drained, replaced by frustration and impatience. This is not just a bad streaming experience. It is a broken one.

While the only pro to their service is price, but the cons is definitely the commercials. they run about 25 to 30 minutes of ads on a one hour program. Problem is, its the same commercials. I just watched 7 commercials on a 5 minute ad break. 2 was for Hyundai, then 2 for progressive insurance, the the same 2 for Hyundai , then 1 for Noom. They run about 50/50 on commercials versus programming. To add insult to a commercial, right in the middle of a 5 minute commercial break, they show a commercial to get a break from commercials. This consist of a cartoon type tv , sometimes in front of a tent with a campfire, next time beside a tree in a snow storm storm, but the one i hate worse is a tv in front of a dirty street wall with graffiti covered concrete wall. Pay a little extra for sling or hulu, they have ads, but most are 1 minute to 1 1/2 minute per 7 to 10 minutes of programming. Philo goes to a 4 1/2 minute to a 5 minute commercial break for about 5 minutes of programming