Laurie
Shady business practices and double billing!
Much like many of the other reviewers here I too was double charged for accounts with Philo. I noticed my bank account had a $25 deduction for Philo streaming service; Knowing I had canceled the account I tried to sign in on my fire stick. I was given the option to enter either my phone number or my email address on Firestick. I entered my phone number because it’s much faster. It indicated I had indeed canceled the Philo service over one year ago on 3/7/23. Yet, I was still being charged. Dayna the Philo phone agent said she “knew what had happened” as if this occurs often and verified I had two accounts; one by my email and one by my phone. She could also see I hadn’t utilized streaming service via the Philo email account. Dayna also found I had been charged for BOTH email and phone services for two months. I requested the refund for 13 months of service and two months of overcharge which equaled $375. Dayna received authorization for two months credit - $50 vs $375 which I overpaid and never utilized. I spoke with Dayna’s supervisor Ross. Ross indicated it stated in Philo’s contract it does not offer refunds. I asked if double charging was good business or if allowing customers the option to enter either a Phil’s or email is good practice when they know the information isn’t connected. Ross begrudgingly agreed to refund a total of 5 months vs 15 months of charges for services after I canceled and including the email account which I was unaware I was signed up for. I asked to speak to Ross’ supervisor and Ross stumbled and said they weren’t available but I could receive a call back. When I asked when I could expect a call Ross indicated “I will call you back within 24-48 hours”. I asked why Ross would call me? I wanted his supervisor. Ross stumbled and corrected himself to say his supervisor would call me. Ross then suggested I contact my financial institution and take it up with them. This is a brush off since Philo has a no refund policy the financial institutions cannot assist due to the clause. I cannot imagine how many hundreds of thousands of dollars this company under handily makes off consumers who aren’t aware of the Philo offered double account sign in actually creating two separate Philo accounts! I plan to report to the BBB. Share this all over my social media accounts and as an influencer will be shared with multiple thousands of followers. I also intend to Write to Amazon who offers access to Philo and allows you to charge through your Prime account. I’m open to any other suggestions to make sure this doesn’t happen to anyone else!