PhiloReviews of philo.com

I signed up for Philo, then canceled the next day, needless to say they took the $28.00 out of my account immediately, but will not get a refund as they don't have a refund policy. So I guess they just pocket that $28.00. I think the customer service for refunding sucks. I will never ever sign up for Philo again!!!!!!! I think they should have a refund policy. Maybe they need to implement that in their policies!!!

Title: Disappointing Experience with Philo I'm writing to express my disappointment with Philo's service and policies. After subscribing for 3 months, I switched to a more budget-friendly option with more channels. To my surprise, Philo deducted a payment on 7/5 despite my inactivity. When I requested a refund, I was informed of their "no refund" policy. I find this policy unacceptable, especially considering I hadn't used the service in months. It's not about the money; it's about the principle. I urge potential customers to explore alternatives like Friendly, which offers more channels at a better price. My experience with customer service, specifically Miki H., was unhelpful. I'm warning others to carefully consider Philo's policies before subscribing.

Philo are scammers. For some reason I had a duplicate account (unclear how that happened), and when I canceled my account a year ago they continued charging me. I got in touch with their customer service team and a supervisor (who just repeat canned responses over and over), and they could see that I canceled and had never opened the app for the past year, but “Philo has a no refund policy” even for cases where there are duplicate charges. That is a scam. Do NOT trust Philo. Do NOT give them your money. Do NOT trust them to look after their paying customers or use any common sense. Steer clear of this company and understand that they will only ever give you canned responses and they will never talk to you like a human being.

I’ve paid to watch something and every 5-10 minutes, there’s 3 minutes of adverts. Absolutely disgusting. If you pay for something, that normally bypasses the need for ad revenue, but obviously philo don’t care at all.

You pay $28 to watch more commercials than the actual program you paying to watch!!! The commercials are actual longer than the tv show program

scam. made me call India and I had to give them access to my cpu to cancel.I refused and was charged. I was only able to cancel on the website when my trial was over. it is a new scam the credit card company knows but dose not care.

unskippable ads no matter how much you pay. I tried deleting my account with them because I know I would never use them again, and they told me it would take 45 days to delete my information. I escalated to a manager and they said all they could do is follow up with them with an email. there is no direct phone line to the "tier two team" that handles account deletion. this is completely unacceptable. Account deletion should take one minute. The only reason I can think of that they would do this is to sell my information to data brokers, which the manager I spoke to did not directly deny that. NEVER use this streaming service. I hope this entire company goes under

They are horrible! Never received the free trial advised to try a different email, now emails used still no free trial! The customer service is horrible! Don’t use this company at all!