Philo is an internet television company currently based in San Francisco, California.
Philo (philo.com) has 328 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Philoistheworst
This is the worst streaming service. They have a hidden no refund policy so even if you go one day outside the free trial period they charge you $28 with no question of a refund. Even if you don’t use the service at all. They are sick and predatory. PLEASE DO NOT USE THIS SERVICE EVER
Phillip A.
When I first subscribed to Philo I was very happy with the low price compared to other services and with the wide selection of channels. I'm not big into sports or news so their lack of those channels didn't bother me. What did bother me was that at some point during my service they implemented the inability to fast forward through commericals even when you aren't watching in real time. When I called customer service to ask about this, I was basically told if I wanted to fast forward I needed to record the show. That seems like a strange workaround and in fact sometimes it wouldn't let me fast forward even when I had recorded a show. I ended up cancelling my service. I was also disappointed in my customer service contact. As is too typically with customer service, my representative seemed very uncaring about my problem.
Paul
When I signed up with Philo 5 years ago, I was promised that as long as I kept my membership in good standing, my rates would never increase. Because of that promise I kept up my membership even when I wasn’t watching much, then last month I get an email telling me that they’re raising my rates, but adding more features. I don’t want more features, I want what I was promised. So after five years I cancelled my account. Just another greedy company that will lie to you just to get your money.
Erika B.
Monthly cost $32 + tax - more than HBO max All this to watch a 13 year old movie! Commercial breaks 3 to 5 minutes Absolutely ridiculous
Betsy E.
I currently have Philo, and I am disgusted with this company. I have been trying to watch different shows on the Great American Faith & Family channel with no luck. After a few minutes of watching a show it will go to a commercial, and then at the end of the commercial it will freeze and buffer!!! I know someone else who is having the same issue with the same channel!!!! The jerks at Philo refuse to listen to a person when you tell them the problem is at their end and not your end, and they charge you for a service that isn’t working!!!!! Philo: Get your shit together!!!
Mechelle W.
They reel you in with a "free trial" and then they immediately charge you $31...I've seen no free trial. Very misleading and a RIP OFF!!!! Not worth it...Philo? No, more like LIE-LO...what a disappointment!
Sarah
This app is ridiculous. I was IN THE MIDDLE of an episode and it shut off and now won't let me watch it because it's recording it. Contacted Philo and they were useless. And they charge 32 bucks a month for this crap. Hard pass. Rather pay per episode on a reputable and functional app.
Matthew D.
I got a trial and it has done nothing but skip I have high quality internet it’s trash you would think they would make it glitch after getting your 28 bucks a month but nope glitches and skips on the trial not a good selling point.
