Lisa L.
Beware
Ordered radiation safety glasses on March 3 with 7-10 day production shipping time. On March 18, I was told they were “targeting to complete the lenses next week.” Later that same day, after I raised concerns, they offered a 10% discount. I followed up again when the order still hadn’t shipped and was then told they were “waiting for the frame to arrive Friday 3/28/26.” After that Friday passed, I still had no shipping confirmation. At that point, I called twice trying to get clarity: – First call 3/31: I was told I’d receive a tracking number within 2 hours (never happened) – Second call 4/3: I was told they would call me back (never happened) Customer service has been polite, but the lack of follow-through, missed timelines, and inconsistent communication made this a frustrating experience overall. If you’re considering ordering, just be aware that the stated timelines may not be accurate and you may need to follow up multiple times to get updates.