PhigoraReviews of phigora.com

NOT happy at all.... First : there was incorrect info with the watch on the website. Second : the watch I wanted was supposed to have original papers... this turned out to be a warranty card... that is something else than original papers. So incorrect info again. There were two similar (Superocean) watches available : one from 2011 and one from 2014 (with a different bracelet). I bought the 2014 but received the 2011... The watch that I bought was "no longer available"... They should have retrieved my 2014 watch and send it to me. So, based on my whole experience : VERY BAD and DISSAPOINTING.

Cancelled my order without telling me why

The seller sent me a broken watch and I sent back an email to let him know the problem 2 days after I received it. There was no response after 3 business days so I asked eBay to step in and help. ebay made decision and refunded me 2 days later. Seller just emailed me, told that he missed my email and offered me to repair the broken watch by myself with a promission of 150 USD compensation I informed him that I don't want to repair but I want to return the watch. I sent back the watch via FedEx shipping service with a tracking number. I paid the FedEx service fee by myself as the seller didnot offer anything. Overall I spent approximately 300 USD for thailand import custom tax, FedEx service for the watch return and currency converting service by paypal for nothing!! The seller sent an email asking me to delete or revise the negative review on ebay website with a 300 USD courtesy refund. I decided to revise the customer review from negative to neutral. After that the seller disappeared without the refund he promised. I noticed that the seller care only with his business reputation but not the loss of the customer. I returned the item because it was broken not because I did not like it. Rapid response with a good customer support are very important. I feel that he concerns only about himself which is not a good qualification of a good merchant.

I received the watch which appeared to b ok. However, I took it to the jeweler to add a bezel and new face. But he pointed out to me that the watch may have been from the 80’s but the bracelet clearly was from the 60’s in bad shape and screw pins as opposed to what they used in the 80’s. They removed the worst links and tried to secure the rest but not possible. So now I have a Used Rolex watch w a bad bracelet. It’s too late to return it as he had already added the diamond bezel and new pearl face! I demand a partial refund or a newer bracelet!!!

The watch came without its original box, no original papers or instructions. No after purchase call to see if I was happy with my purchase. Guess that if I am making a $12,000 usd purchase a call is worth to have a repeating customer.