This product did nothing for me that it promised. I could have taken nothing at all and felt the same way. Never lost a pound in over 30 days. Once again I fell for a product that does not deliver what it promised. The only reason I kept it was because they make you return it in the original packing and I didn’t keep it
Response from PhenocalApr 7, 2023
Dear Valued Customer,
Even though we have carefully researched the ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary.
In order for us to address your concerns, we will need to know more details regarding your order so that we can access it within our database. Can you please supply us with either pieces of information:
(1.) Your First/Last Name as it appeared on the original;
(2.) Your order #;
(3.) The email address supplied with the original order
Please email us at [email protected] or call us at 888-675-0241 or 888-211-8468.
Healthy Regards,
iHealth Fulfillment
PI
Pamela I.
Just another scam
Save your money... this stuff is like all other diet aids... worthless. I could find no place to get my refund either. Just another scam to take your money!!@
Response from PhenocalApr 7, 2024
Dear Valued Customer,
Thank you for your review.
Even though we have carefully researched the ingredients and formulation to provide the greatest benefit to the most people, everyone is different and effectiveness can vary.
If you have any questions, please email us at [email protected].
Healthy Regards,
iHealth Fulfillment
GE
GUVEN E.
I couldn’t order second time!
I couldn’t order second time!
Response from PhenocalApr 7, 2024
Dear Valued Customer,
Thank you for your review.
You can speak to one of our professional customer care agents to guide you through the phone ordering process. Our toll free numbers are 888-675-0241 or 888-211-8468. Here are our phone support hours:
Monday to Friday 9:00 am to 12:00 mn EST
Saturday - 10:00 AM - 5:00 PM EST
Sunday - 12:00 PM - 10:00 PM EST
Healthy Regards,
iHealth Fulfillment
Customer Loyalty Division
NH
NORMA H.
I'm very pleased with results of this…
I'm very pleased with results of this product. I lost weight n have been able to maintain it off!
Response from PhenocalDec 16, 2021
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at [email protected].
Regards,
iHealth Fulfillment
JO
Jo
This product works
I tried a few other weight loss programs, but they didn't work. This is the only one that did. My doctor checked out the list of ingredients and there is nothing harmful in the product. I recommend this product as a helpful aide to weight loss. The appetite suppressant is what helped me lose 30 pounds.
Response from PhenocalDec 13, 2021
Thank you for taking the time to submit this review.
We truly appreciate your business and look forward to servicing your next order.
If you have any questions, please email us at [email protected].
Regards,
iHealth Fulfillment
NM
Niall M.
Beware of Customs charges and factor into your costs
I ordered the maximum amount of Phenocal capsules for delivery to UK. I received a customs and vat charge from Royal Mail for the package. I had to pay 29% of the total cost of the order to UK revenue so as to get the product.
Just be aware that your package will be checked by Border Patrol, your package stopped and you will be liable for any charges.
The Phenocal store T&C's state that the buyer is responsible for local taxes.
Phenocal Store will stand behind their T&C's which is on their website but you must check these out.
I would have ordered a smaller amount which would possibly come in at the lower threshold levels for UK revenue.
I was disappointed with the fact that this condition was not more visible on their website. Lessons learnt for me. Hopefully for you also.
The buyer will need to factor in this additional cost when ordering their product to the UK.
Response from PhenocalNov 19, 2020
Hello Niall,
We understand that you were charged an additional fee when you received your package. We apologize for the inconvenience. Unfortunately some countries charge additional fees on certain products when importing them. A full summary of our international policy is as follows:
International Orders
International Orders are shipped via USPS Global Priority Mail. The shipping charge will appear in your shopping cart as you finalize your order BUT before your credit card is charged so you can review this amount. Upon shipment of your order, you will be emailed a shipment confirmation so you can confirm that your order has shipped. The Buyer is responsible for all taxes, duties, tariffs and customs laws in Buyer's country (see additional restrictions below). Please note: Customs has the authority to hold and process a package for up to 4 weeks. iHealth Fulfillment will NOT consider a package “lost in transit” until this time has lapsed. iHealth Fulfillment will not, and cannot, be responsible for the policies and procedures of the Customs Department of any country.
International Shipping Restrictions:
1) We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
2) Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."
3) If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as "unclaimed."
4) The customer is responsible for any duties or taxes that may apply.
This excerpt can be found at on this page (please cut and paste into your browser)
http://ihf.zendesk.com/entries/475564-international-shipping-charges-options
Again, we truly apologize for the inconvenience but this is truly something that we have no control over.
Regards,
IHealth Fulfillment
DG
Dennis G.
I'm really hoping this works out
I'm really hoping this works out. I'm currently taking Instant Keto and it's not working. Please don't auto ship to me. This initial purchase is actually more than I should be spending. Just once I'd like to do business with folks I can trust. Thank You very much. Really looking forward to getting started with your product. My clothes don't fit!
Response from PhenocalNov 4, 2020
Dear Dennis,
Thank you for your wholesome review.
We truly appreciate your business and look forward to hearing from you again.
Regards,
IHealth Fulfillment
JM
James M.
Ordering was quick and easy
Ordering was quick and easy. Bulk discounts are very good. Product is excellent have lost 30 lb
Response from PhenocalNov 3, 2020
Hello James,
Thank you for leaving a great review.
We truly appreciate your business and look forward to servicing your next order.
Regards,
IHealth Fulfillment
