Cynthia S.
Confused
I don’t know what’s going on with the company. I haven’t been able to get any products from the Brightening line for over six months. I ordered from another line within the same company and they sent me some but not all of it. They said they would send me the rest but instead refunded my money. Are they going out of business and just trying to sell what inventory they have left? Just want someone to be honest. Instead I have some of these products but nothing of others.
Response from PharmaskincareAug 23, 2019
Dear Cynthia, We are terribly sorry to hear about your experience & apologize for any inconveniences. Your satisfaction and feedback are extremely important to us! Unfortunately, we were not able to find and restock our brightening cleanser & toner, due to specific ingredients being out of stock and vendor sourcing issues. While we were able to refund your order & include the last of our stock, we want to apologize for our inadequate customer service. We are happy to let you know our inventory will be replenished by next week, and we would love to work with you and see if there is any way we can work together to get our product to you as soon as possible. We hope to have this opportunity to remedy your experience and serve you with complete customer satisfaction.