Pharmacy AsdaReviews of pharmacy.asda.com

My prescription sent there by mistake, despite Asda having it for three days it was still not ready to collect,told it would be at least one hour,I had already missed taking medication in morning staff showed no concern despite medication not one that can just be stopped I had no choice but to wait,during that time I witnessed other people coming to collect medication to be told it wasn't ready one man had already been two hours prior and it still wasn't made up ,Asda st Leonards has the worst pharmacy I have even visited the staff have a couldn't care less attitude and need to learn to be more caring ,at the end of the day they are there to provide a vital service and have a duty of care,if they are unable to provide that then they have no rights in providing a pharmacy which is probably only there to bring more customers into Asda store without giving any consideration to patients that need vital medication.

My son was referred to Asda pharmacy by 111 for a consultation, we went there and and was told I’m doing all the things right at home for him, they didn’t check his throat or his ears (had bad ear ache) even though I said he had had a temperature for 6 days and the calpol and Nurofen wasn’t bringing his temperature under 37.6. They said they would refer back to 111. Just feel like we were fobbed off again by Asda pharmacy.

Seem to take an age with the person before, having a chat rather than giving advice. When it was my turn, the pharmacist walked off even though I was right in front and never came back.

West swindon The worst customer service . They dont know the meaning of customer service . Staff are very rude and lazy . They take so much time to dispence the medication or they dont what they doing .

Went to collect an emergency prescription, the young girl there asked me my name 3 times, didn’t ask me to write it down or for my date of birth nothing, I saw her go behind and speak to the pharmacist, and they both blatantly just agreed to tell me it’s not available because they didn’t know my name. It’s poor service every single time you go there. Very rude and unhelpful staff, long wait times. They need to go and have training on how to deal with the public instead of treating people like it’s our fault they work in a customer facing role. Young girl super rude when I’m challenging on why I would be told medication was available there if it wasn’t.

Just one word to describe - DISGUSTING Staff is unprofessional, rude and definitely unhelpful. AVOID!

Staff are very rude, and the time it takes for them to make up a prescription is pathetic. Put my prescription in a week ago (they like to blame surgeries for their incompetence) and I'm still waiting. Worst customer service I've ever experienced!

Placed my order on Friday, 23rd January, 2026. On Saturday, 24th January, I received an email notification that my prescription was ready for collection at the ASDA Bilton store. On Sunday 25th January, I made a thirty mile round trip to Bilton to collect my prescription only to be told it wasn't there and that I should've called the store to confirm, in spite of an email advising that it was awaiting collection. I was also told that, despite being in store opening times, the computer had been switched off so no further investigation could be undertaken, even after being informed that I was going to be away for the following week & unable to collect it, therefore resulting in a week long interruption to my treatment. Beyond a sneer & shrug, there was absolutely no intention on their part to mitigate the situation, with the implication that it was my problem, not theirs. I avoid ASDA due to its propensity to employ slab faced harridans whose grasp of customer care is on a par with Fred & Rosemary West's concept of child care. This experience only served to reinforce that view. The staff involved need to either brush up on their customer focus or find employment more suited to their skills base, perhaps working in a abattoir or as nightclub bouncers would be their best bet.