Pharmacy AsdaReviews of pharmacy.asda.com

Very disappointing service received at Asda pharmacy, Pontprennau, Cardiff. Took my prescription in and agreed to pop back in 30 minutes to collect. When I did so they had all gone on a 30 minute break and were meant to be back at 5pm. By 5pm there was a considerable queue waiting for it to reopen and two customers who were waiting said the staff constantly go early and come back late from breaks. At 5.10pm the staff started to return without any apologies whatsoever. Regular customers are clearly used to this kind of service but I will not be using their services again.

Too slow to serve specially ladies on counter

Very bad service woman people like that not should work there asda oadby

Another 1 star rating to add to the rest. Very unhelpful staff. Pharmacist hides in the back but pops his head out trying to look and listen to the conversation instead of coming out and dealing with the customer. Not interested in helping. Rude argumentative staff. Don’t bother going to these jobsworths. Go to somewhere that actually want to help customers and know what they are doing.

This has been coming for a long time but finally had enough. Ordered repeat meds through GP which were quickly sent over. I turn up the next day, or the next day after that and they are not ready. They tell me to wait an hour and I am already in pain from missing two or more doses. What am I supposed to do for an hour, wander the isles? Also I arrived at 7.40 pm on more than one occasion but they refused to serve me because they had already started to close. They close at 8pm. I have now changed my pharmacy to a family run business. I am looking forward to a night of pain!

Asda Pharmacy . ASHTON UNDER LYNE . Tameside . Needed the support from NHS 111 ( telephone help ) service whom suggested that I get help from local Asda Pharmacy . HOWEVER . when it was explained I could be given health care products for diabetic issues the NHS 111 Service didn't have ANY network systems LINKED to the Asda Pharmacy to give me details IF available on shelf / in store . When I had to pay for a Taxi to Asda Pharmacy I was TOLD from staff there was NO available help with NO diabetic health care products either on shelf else in store . The entire procedures were costly & wasting time with no help financially for a wasted taxi journey after the daft referral from NHS 111 Service & lack of product help from Asda Pharmacy . ASHTON UNDER LYNE .

The worst pharmacy I dealt with. Waiting time for a prescription is always over an hour. It feels like as employees just not willing to work or care for you.

📌 Absolutely disgraceful experience at Asda Pharmacy Old Kent Road. The customer service from one of the staff members—who claimed to be a team leader or supervisor—was shockingly rude, arrogant, and completely unprofessional. She behaved as if she owned the entire place, speaking down to customers and showing zero respect or empathy. What made it worse was the refusal to sell a perfectly available over-the-counter product (FreeStyle Libre sensor) without any valid explanation. We were genuinely in need, had made the effort to come in person, and they clearly had the item in stock. Yet she flat-out refused to sell it, offering no reasonable justification. This happened on Saturday evening between 19:00pm and 21:00pm (21/03/2026), and the way the situation was handled was unacceptable—especially when dealing with customers who have medical needs. Staff like this should not be in positions of responsibility. Management seriously needs to address this behavior and reconsider who they put in customer-facing roles. 📌