Pharmacy AsdaReviews of pharmacy.asda.com

Extremely poor experience with ASDA Pharmacy from start to finish. I placed my prescription order expecting a straightforward process, but it quickly turned into a frustrating mess. The estimated delivery time came and went with no updates, and the tracking information stayed unchanged for days. I had to contact customer support multiple times just to find out what was happening, and each response was different from the last. No one seemed to know where my prescription actually was. What makes this worse is that these are medications people rely on, not ordinary online shopping items. Delays and lack of communication can seriously impact customers who need treatment on time. Instead of taking responsibility, support kept giving generic apologies without offering any real resolution or urgency.The website also makes the process more confusing than it needs to be. Prescription status updates are unclear, and there’s very little transparency about delays. Overall, the service felt unreliable, poorly managed, and stressful. After this experience, I definitely would not trust them again with important medication orders.

Very disorganised! Took my prescription in thinking they would be fast, but no was told it would take half an hour. So returned over and hour later. The pharmacist didn't even know where to look... It was in the turn up and collect tray which he eventually found. I think I'll stick with the proper pharmacies next time as I've never waited more than 5mins to collect a prescription! Must do better, Will never use a supermarket pharmacy again. Awful service.

I visited Asda in pentwyn Cardiff to find it closed after a while the staff came.i gave my script in and was told it's going to be an hour so I went to do some other things after an hour I went back to find the pharmacy closed and was told by a member of the staff that they were closed for another hour if I was told this earlier I would have gone to another chemist.

I was directed over to Asda Farnborough pharmacy after having a very traumatic extraction at the nearby dental practice. I was in agony and feeling horribly unwell. The two women in the back were doing stuff. I know for sure one knew I was standing there but they both ignored me for over 5 minutes so I left. Very poor customer service and horribly disrespectful.

Hyde, Tameside branch...Would have given ZERO rating if possible!.. 100% incompetent!!.. staff will NEVER answer phone, ignore long queues, prescriptions never ready when they should be, then having the sheer cheek to blame customers for not waiting "a few days", as they are too busy to process all prescriptions !! Continually blaming gp surgeries for not sending through repeats, EVEN THOUGH NHS APP CLEARLY SHOWS THIS TO BE UNTRUE !... I had items missing when opening the package, was told it was MY fault, for not telling them there should be how many items on the prescription were wanted !!! Switch to a different pharmacy !!

Although the staff seem to be busy, you often wait for 30-50 minutes to pick up a prescription. There's always a queue 🙄

Asda Pharmacy Park Royal - This pharmacy staff are immensely rude and inconsiderate. I went in the morning to pick my repeat prescription with a confirmation saying that my medication is ready. The lady at counter refused to serve me as the Pharmacist Manisha had not arrived to work. She told me to wait. I waited 40 minutes after which the Pharmacist Manisha arrived. The lady at the counter then checked and told me sorry we don't have your prescription. 40 minutes of standing for no reason. I stated I have a confirmation. But it was overlooked. I believe I was lied to. My medication was there they just chose not to give it to me. Management should really re-consider staff they employ. They should arrive to work 10 minutes before their shift starts also if someone is at the counter they should be confident enough to serve you and inform you instead of making you wait for 40 minutes that your prescription isn't there. I have just rung Asda Doctor online who have informed me it was dispensed there yesterday. So that's just confirmed, they just didn't want to give me my medication!

Asda Wembley in London is joke. Dropped my prescription on Sunday (waited probably over 30 min,3 people in front of me ) and they said it is going be ready on Tuesday and that they will call me.Of corse nobody did so I went there on Friday (waited over 40 min ) the said my medication is not there and they will call me about update on Saturday . Nobody did . I went there on Saturday evening waited about 45 min ,again only 2 people in front of me ) then when was my turn they couldn’t find my medication . Waited another 30 min as they were talking and looking . Finely I got my medication whitch I paid £400 and it wasn’t cold and I don’t believe it it was in fridge .amazing.i waisted so much time this week plus I don’t even know if my injections are still ok as they are warm Joke !