PharmacaReviews of pharmaca.com

I placed my order online at Pharmaca.com in November and never ever have received my package. I called customer service several times, Pharmaca didn’t accept to refund/resend my order. Customer service representative is extremely rude, and hung up on me.

I wish I can give them ZERO star. I ordered products online and wrong products came in. Simply, they could just give me the instruction how to fix the issue in order to get the right product!! How Ashley at customer center replied to my email was terrible!! She didn't even sound like she read my email. And I feel she kept giving me incorrect answer or even lie. She just tried to excuse the company and didn't direct me how to fix the issue until I actually asked her how to get refund. (she said they have a technical issue so the picture of the product was shown correctly but not the title. HOWEVER, I received the email right after I ordered and that invoice shows the correct picture AND title of the item! so obviously she lied to me! trying to blame me ordering the wrong item by reading the wrong title!) Anyway, now I want to get the correct items instead of getting refund because I need the products. I sent her email last night and even left a message to general customer center this morning and I am STILL waiting for their response how to get the correct items. I called them again but now they're already gone for the day! How great! I need to spend extra time tomorrow or friday to fix this issue which I hate to do.

I love to shop at Pharmaca online. But store service is terrible cross the board. I experienced attitude both from stores at Los gators and Menlo Park. Especially while return items. Last week, I step into Menlo Park store, Hanna at the cashier even asked: why you always buy online and return here?! What’s going on?!? Then gave me all kind of attitude and hard time. I believe some one like Hanna at Menlo Park store surely needs more training.