PharahReviews of pharah.co

Response from PharahSep 15, 2023

Dear Roxanne, Thank you for your message, and we're delighted to hear that you received your necklace and find it beautiful. We sincerely apologize for any inconvenience you've experienced regarding the kink in the fish line. We have made several attempts to assist you with this issue by requesting photos of the jewelry to confirm the defect. Unfortunately, we have not received a response or any images from you to proceed further. To provide you with the best possible assistance, we kindly ask you to send us clear photos of the necklace clearly showing the kink in the fish line. This will help us promptly resolve the issue and ensure your satisfaction with our product. You can reply to the email with the photos attached, and we will take immediate action to address the problem. Once again, we apologize for any inconvenience this may have caused, and we appreciate your understanding and cooperation in resolving this matter. Your satisfaction is of the utmost importance to us, and we look forward to assisting you further. Thank you for choosing Pharah, and we appreciate your continued support. Regenerate

Response from PharahSep 15, 2023

Dear Mr. Danny, I hope this message finds you well. We would like to express our gratitude for your continued patience and understanding regarding your recent order. As previously communicated, your order is currently in transit and on its way to your designated delivery address. We understand that eagerly anticipating your purchase can be quite exciting, and we sincerely appreciate your patience during this time. Rest assured that our team is closely monitoring the shipment's progress, and we are doing our utmost to ensure a smooth and timely delivery of your jewelry. If you have any further questions or require additional assistance, please do not hesitate to reach out to us. Once again, we want to thank you for choosing Pharah. We value your business and look forward to delighting you with your new jewelry. If you have any other inquiries or need assistance with anything else, please feel free to contact us. We are here to help.

Response from PharahJun 1, 2023

Hello Liz! We sincerely apologize for the mistake in your order and any inconvenience caused. We want to assure you that we are taking immediate action to resolve this issue. We will ship the correct ring to you as soon as possible.

Response from PharahNov 19, 2022

We are really sorry that you had a bad experience with some of our products. Lily from customer support reached out to you to send a replacement. We have added a lot of new jewelry collections and we will be happy to see you as our customer again.

Response from PharahNov 19, 2022

We are sorry that you had a bad experience with some of our products. Lily from customer support reached out to you to send a replacement.