PhantomchessboardReviews of phantomchessboard.com

you will not receive your order. Was an original backer 5 years ago and they took us on a long road of keep promising to deliver and has the audacity to ask for more money to get it shipped out faster but I didn't give in so i guess i'll never see my board. they've stopped replying to my emails

I ordered the chess board as one of the very first backers in 2021 (FIVE YEARS AGO). The company has NEVER delivered the product to me (an to hundreds and hundreds of other backers) even though I/we paid the full amount.

I backed Phantom on Kickstarter and received my board in August 2025. It has never worked — no chess moves are detected at all, despite following every troubleshooting step (firmware update, factory reset, calibration) with their support team for months. In March 2026, the team agreed in writing to send me a replacement board. Since then I've been stuck on a shipping/packaging issue they were supposed to solve, and since May 21, 2026 they have stopped responding entirely — including to a formal written request with a clear deadline. I paid approximately €400-500 for a product I have never been able to use. I would not recommend backing this campaign or trusting their post-sale support.

I ordered the product by being an original backer in December 2021 (Not a typo). The company has NEVER delivered the product to me even though I had paid the full amount and the delivery fee. Over 4 years of excuses. Perfect definition of a Scam very well executed. I am happy to be proven wrong and will comment here again if the product ever arrives. Over to you Phantom(?) Chess !!

Fuyez ce site ! J’ai soutenu leur projet de jeu d'échecs sur Kickstarter en 2021 (Contributeur #1649) pour deux unités. Nous sommes en 2026, et après CINQ ANS, je n'ai toujours pas reçu l'intégralité de ma commande. Au début, l'équipe répondait aux messages et donnait des nouvelles, ce qui laissait espérer un minimum de sérieux. Mais depuis que leur site de vente en détail (retail) est opérationnel et qu'ils encaissent l'argent de nouveaux clients, c'est le silence radio total. Dès que j'ai commencé à demander officiellement le remboursement de mon unité jamais reçue, ils ont simplement arrêté de répondre à mes emails. Ils ignorent volontairement les contributeurs de la première heure qui ont permis au projet d'exister. C'est une gestion scandaleuse et un manque total d'éthique professionnelle. Si vous envisagez d'acheter chez eux, sachez que leur service client est inexistant dès qu'il y a un problème de leur côté. C'est une arnaque pure et simple pour les backers d'origine.