kyleyhill
We expected the move in process to be a …
We expected the move in process to be a bit more seamless, but didn't receive any information of when we could move in, I had to reach out to the company to ask for information on this. The unit is great, but for the price that they charge the furniture should be way better (and better looking) and all dishes and glassware is cheap stuff from ikea. I highly suggest bringing your own bedding and towels, the sheets felt like sand paper.
Response from Pinnacle Furnished SuitesJul 13, 2017
Hey, Kyley. Thank you for the feedback, as it allows us to continually improve. We have actually been going through an inventory overhaul with all new sheets and towels as well as dinner and glassware. I wish you would have said something! We would have been more than happy to bring housewares and linens more to your liking. Regarding your move in instructions, I do see they were sent only 24 hours in advance. Standard practice is 7 days beforehand, but with your lease signing so close to your move in date, it delayed the process. That was certainly an oversight, and it should have been expedited. Again, I thank you for your stay and your comments. They are taken to heart and will be used to improve our process. - Matt Singley