John
Old and damaged inner box
The box these 3 travel items came in was very beat up and the plastic that housed the individual items was stuck to the lids, resulting in damage to the lids that seal the cologne. Updated: The seller attempted to contact me via email but their return email address was invalid and rejected my response to them. I’d be happy to supply any additional information, but the box and the lids were damaged. I don’t have any reason to discredit the seller and I also only posted a review to this website as was requested by Pfox and Trust Pilot. I did so honestly based on my experience with the product received. I only wrote the review to one location, this one, not "all over" as the seller states. It appears the seller doesn’t care to hear anything if it is not positive feedback. Seller - supply a functioning contact email and we can discuss this offline.
Response from pfox.comApr 18, 2024
pfox is sympathetic to all customer issues and we understand that sometimes things happen during transit, but we offer 100% paid returns and buyer protections regardless. The buyer Never contacted us whatsoever about any problems, before going online and slamming us everywhere. The Buyer Did Not respond at all, to our attempts on replacing the items; even though, we Never asked for Images of the damages he claimed. We opened several packages and didn't find these damages, so this review is unsupported, unjustified and deliberately attempts to discredit our products, business and reputation. We can be reached worldwide at pfox support 24/7.