P.F. Chang'sReviews of pfchangs.com

I felt for chinese food it was very expensive. The fried rice was very bland and a major rip off for $4.60 extra. They don’t even have pork fried rice on the menu. I would never eat there again.

The food was great and the service excellent! We went on a Friday about 4pm, so we beat the rush. Daniel was our server a couple weeks ago and we asked for him again this time. He is a great server and we will ask for him again if our normal server Catherine isn't working.

Horrible Customer service and the fried rice was undercooked

First, let me say that I had always heard PF Chang's had excellent food (in the past, for sure). Although they are expensive, I decided to treat myself. Problem: There were eggshells in my pepper steak, and the fried rice was extremely bland. I wish I had read the reviews before I ordered this through Grubhub. It cost $35 before tax, service charges, and tip. What a rip-off.

It was the worst food, service, overpriced for four people with limited number of even drinks. It came over $200, why one of the most pathetic experiences I’ve had. Never go there. There are far better choices.

I ordered to go a few mths ago and it was just off - lettuce wraps and Mongolian beef - simply no flavor. I ordered today thinking just an off nite - but nope it’s bad- the meat is weird texture and has zero flavor - chicken wraps - same. I’ll put them on my dog not go to list nos - what happened?? Mind you, it was never great, but the food is just bad bad bad, yet the prices are way up there. Good bye p f changs.

I ate at the P.F. Chang’s on Throckmorton Street in FT Worth. Was seated immediately, it was almost empty. Place our order and the food came out quickly. It was good. Then, crickets. Waitress finally brought more water. The drink was in so spicy it was undrinkable. Ordered a replacement drink, gave up, cancelled the order for the the drink, we retrying to leave at this point. No waitress, she’s talking to another table, not taking an order, just talking.

John was an absolute lifesaver in resolving a frustrating issue with Uber Eats. They charged me $94 for an order I canceled within just 28 seconds, and refused to issue a refund, claiming they still needed to pay P.F. Chang’s. When I couldn’t get through to an Uber manager (they insisted on taking a message and promised a callback within 48 hours), I called P.F. Chang’s directly. They connected me to their manager, John, in under 30 seconds. John jumped right in—he confirmed they weren’t preparing the order and told Uber there was no reason to withhold my money. When Uber backtracked and said the refund wasn’t possible because the cancellation happened too quickly for their system, John offered to cover it from the restaurant’s side if needed, just to ensure I got my refund. Even though the situation was stressful, John’s kindness went above and beyond. He’s even sending me a gift card so my family can enjoy a meal at a P.F. Chang’s location in our city, five hours away from the original spot. In a world full of corporate headaches, it’s refreshing to encounter someone like John who treats people with genuine care and empathy. Shame on Uber Eats for their poor handling—major props to John and P.F. Chang’s!