Pexuniverse.comReviews of pexuniverse.com

cannot accept Cc would not recommend to anyone , tried 2x, had all required info, but would not take without trying to get unneeded info over phone, be careful, taken cards for 20 yrs, never need this info for under 200 or for thousands in my business

I'm not recommend this store if you wish to return something later. Absolutely terrible return process. I can not get answer where my return for around 180$ more than month.

I ordered the 10-port copper manifold with 1/2 pex valves. The pictures on their site clearly showed Dahl valves, but I received some other brand of valve that were clearly of less quality. I called customer services and was ensured that they are still Dahl valves, but after a quick conversation with Sioux Cheif (the manufacturer) it was confirmed they are infact NOT Dahl valves. So essentially, Pex universe LIED to me, in hopes I would just go away. Now they won't even pay for return shipping...They would rather upset a customer than spend $30 due to a mistake on their end. Stay away

My husband ordered a zone valve for our boiler . When it came in and was installed, the part was defective. When he called - not only are we out the part , WE have to pay for shipping on a defective part and wait again for hopefully one that actually works . BUYER BEWARE of the company and the employee's very very negative attitude ! Apparently they're ABOVE customers and don't need them .

I've never seen a place that operates like this. I placed an order and selected the shipment that stated it would arrive Saturday. The tracking info showed Monday so I reached out to customer service. The rep was extremely rude and repeatedly told me I was wrong and that FedEx does not deliver on Saturdays. She further argued that "if you could have selected Saturday shipping, it would be on your confirmations, so why don't you just send that to me." The confirmation did show Saturday delivery and her tone changed. She talked to her manager and FedEx who confirmed it suddenly would be delivered Saturday. I followed up with FedEx directly the next day that stated they never received any request for Saturday delivery from PexUniverse. I called back and spoke to the manager, who was equally dismissive and rude while telling me Saturday delivery was not an option, despite being told the day prior that they had verified it would. Only after I asked specifically that they call and request Saturday delivery (at my cost for the change) was anything actually done. This "customer service" team repeatedly lied and accused me a lying about what their own website offered. At the end of the day, I would have paid whatever it took to get the part by Saturday regardless, but the customer service provide by PexUniverse was among the worst I have ever encountered.

Ordered a part that I needed ASAP, paid expedited shipping to receive it yesterday. No order info, no follow up, no tracking info, just an email requesting me to call re: billing phone number. Called them back, left message, no follow up, nothing. Order was never shipped, their phones shut off in the middle of a call. Will never order from these clowns again, far better sellers out there to contractors.

She wasn't rude, but In not so many words, they basically called me a thief - because I had a PO BOX for a billing address and a different physical address. Sale fell through - wasted bunches of time rounding up the stuff I needed to trim a new construction project - not to mention time on the phone trying to straighten out the S.N.A.F.U. circumstances - never again! Once you figured out how much time you invested and lost, you'll find you can't afford to buy anything from these folks. Anything I would have saved I just lost in time.

Bought 2 circulator pumps and reviewed pump curves available online. The online information did not state that the pumps would go into a "eco-mode" after 12 hours, forcing the pumps to work at about 1/2 capacity. These pumps were for a continuous application, therefore they were useless in this application. Tried to contact the supplier and they would not return my request. The pump curves shipped with the pumps were correct and verified the "eco-mode". Pexuniverse has incorrect information on the website. Most likely the fault of the circulator pump manufacturer, but should have been fixed by Pexuniverse. No response of any sort.